The Student Room Group

My work want to sack me

Hello,
I would appreciate some help on this. I am a uni student and work part time at a call centre. Recently my mental health at a really low point and this has therefore affected my work. My work have talked to me about my performance and absence. I got a sick note from my doctor for 2 weeks due to how bad my mental health was. My managers keep indirectly asking me to leave and asking if this is the right job for me etc. Bear in mind that I work in a huge company that is one of the biggest companies in the UK, they say that they pride to help employees but I am treated so badly I barely wanna go to work due to how they are approaching this. I feel like I will soon be sacked and I don’t want that. They have referred me to occupational health and then took no action from the recommendation made by OH. How should I approach this, should I contact union?
Original post by xelliexx223
Hello,
I would appreciate some help on this. I am a uni student and work part time at a call centre. Recently my mental health at a really low point and this has therefore affected my work. My work have talked to me about my performance and absence. I got a sick note from my doctor for 2 weeks due to how bad my mental health was. My managers keep indirectly asking me to leave and asking if this is the right job for me etc. Bear in mind that I work in a huge company that is one of the biggest companies in the UK, they say that they pride to help employees but I am treated so badly I barely wanna go to work due to how they are approaching this. I feel like I will soon be sacked and I don’t want that. They have referred me to occupational health and then took no action from the recommendation made by OH. How should I approach this, should I contact union?


I would definitely contact your union rep about this and with all due respect this is mental health related issues that’s being discussed here about rather than handling the matter maturely and professionally seeking to offer help, support and advice wherever needed as your employers they are acting quite petty and harsh especially considering you cannot give your best in this current moment considering your emotional wellbeing isn’t the best.
Original post by xelliexx223
Hello,
I would appreciate some help on this. I am a uni student and work part time at a call centre. Recently my mental health at a really low point and this has therefore affected my work. My work have talked to me about my performance and absence. I got a sick note from my doctor for 2 weeks due to how bad my mental health was. My managers keep indirectly asking me to leave and asking if this is the right job for me etc. Bear in mind that I work in a huge company that is one of the biggest companies in the UK, they say that they pride to help employees but I am treated so badly I barely wanna go to work due to how they are approaching this. I feel like I will soon be sacked and I don’t want that. They have referred me to occupational health and then took no action from the recommendation made by OH. How should I approach this, should I contact union?

You write that they've been "asking if this is the right job for me". Is there any suggestion that your mental health is being impacted by the work itself? I know that many call centre handlers are under huge time pressure, have unrealistic performance targets, get abuse over the phone, etc. Could these be factors in the fact that your "mental health at a really low point"?

Was the recommendation from Occupational Health something that you think would help? Is it something which you think should be possible for them to implement? Have they outright refused to follow the recommendation? Have they offered any justification for that decision?

If you find you're not getting anywhere on your own, then it may be a good idea to contact your union. They will likely be able to give you specialist advice, and advocate on your behalf.

Good luck. :smile:
Reply 3
Original post by DataVenia
You write that they've been "asking if this is the right job for me". Is there any suggestion that your mental health is being impacted by the work itself? I know that many call centre handlers are under huge time pressure, have unrealistic performance targets, get abuse over the phone, etc. Could these be factors in the fact that your "mental health at a really low point"?

Was the recommendation from Occupational Health something that you think would help? Is it something which you think should be possible for them to implement? Have they outright refused to follow the recommendation? Have they offered any justification for that decision?

If you find you're not getting anywhere on your own, then it may be a good idea to contact your union. They will likely be able to give you specialist advice, and advocate on your behalf.

Good luck. :smile:


I would say work forms part of my mental health issues. I was recently diagnosed with another condition which affects my mental health massively and causes depression.
OH recommended that I do more online tasks which is basically chatting to customers in written form over social media which I am trained on and do if its busy there. They have flat out said we don’t need more people on social media channels.
I have complained of ear infections and having my headset off massively helps and this was part of the reason why OH recommended that.

I will try and contact union rep soon, im just a but scared about all this and it’s difficult to open up about mental health.
Original post by xelliexx223
I would say work forms part of my mental health issues. I was recently diagnosed with another condition which affects my mental health massively and causes depression.
OH recommended that I do more online tasks which is basically chatting to customers in written form over social media which I am trained on and do if its busy there. They have flat out said we don’t need more people on social media channels.
I have complained of ear infections and having my headset off massively helps and this was part of the reason why OH recommended that.

I will try and contact union rep soon, im just a but scared about all this and it’s difficult to open up about mental health.


Have you ever considered compromising to doing your job rather than doing it in person can you not work from home maybe
Original post by xelliexx223
I will try and contact union rep soon, im just a but scared about all this and it’s difficult to open up about mental health.

I get that. Opening-up about these sorts of issues can be tough. But talking to OH wasn't so bad, presumably? And us nice friendly folk on TSR. :wink:

Your union are there to help you, not judge you. Give them a chance.
Reply 6
Original post by Mohammed_80
Have you ever considered compromising to doing your job rather than doing it in person can you not work from home maybe


I work 3 days, 2 in the office and 1 at home. To be honest it doesn’t really make a difference where I work. At home I get distracted a lot so this may not help hahah
Unpopular opinion - Managers may have a point

Sure you can fight for a job that's likely making you sick, but why? the nature of the job isn't going to change. It will generally always be target driven and force you to put a brave face on things time and time again. I'd never go back, I still have telephone anxiety issues near 20 years later.

Even aside the mental health, If the job is on the phone and you have regulalr ear infections that make that an issue, that's going to be an ongoing problem, isn't it? I'm just picking up one word here, but you say you've been complaining of ear infections, like complaining to your employer? for the line/floor managers, if your quality of work is bad, your absences are bad, and you are complaining about the basic nature of the job, I can kinda see why they are getting a bit exasperated and asking why you want to work there. It's all v well for OH to suggest what would help, but they don't decide the employers needs or available duties sadly.

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