The Student Room Group

I can't link parent sponsor account to child student finance account

My son has set up his student finance account and triggered the email for me (as his parent) to link my account. I have an older child which I've already sponsored for student finance. However, even though I've correctly input his reference number and date of birth it's showing the error message:

"We can't find your application right now

Your personal details do not match what the student provided us with in their application. Check if you are using the correct account."

What can I do to link his account to mine?
Original post by Helenski
My son has set up his student finance account and triggered the email for me (as his parent) to link my account. I have an older child which I've already sponsored for student finance. However, even though I've correctly input his reference number and date of birth it's showing the error message:
"We can't find your application right now
Your personal details do not match what the student provided us with in their application. Check if you are using the correct account."
What can I do to link his account to mine?

Hi Helen,

This is an issue we're aware of, sorry this is happening.

In this case we'd recommend that you complete the PFF2 form instead.

Your son can upload the form on his account, and that's all we'll need from you. The form doesn't need to be signed or dated. Thanks, Graeme

https://assets.publishing.service.gov.uk/media/65afcca870218e000cb41f9a/sfe_pff2_form_2425_o.pdf

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