UCL accommodation portal issues

Email the accommodation department. They will generate a ticket for you and will respond within 5 days.

I had issues as well.
Are you sure your password is exactly 8 letters and it needs at least 2 number and 2 capital letters or 2 special characters.
But just check it's exactly 8 characters

Hi, in the same position, managed to talk to an advisor. He said that the portal is currently not registering any acceptances of offers, so won’t allow access. Apparently the system is currently overrun with people having the same issue, which is why there have been no responses. Hopefully it gets resolved soon!

Anyone else having issues logging in to the UCL accommodation portal?
Every time I try to log in to the portal it states 'It's not been possible to log you in to the UCL Accommodation Portal'....
Been almost a week since I firmed my offer and the status on portico is updated to 'firmed'.
I emailed IT almost a week ago and they still haven't got back to me and every time I call the accommodations department they seem to have no agents available and it hangs up immediately.
Getting quite frustrating at this point especially seeing as accom is apparently first come first serve.

Hi, I've been having the exact same issue for a week now it's so frustrating!! Are you still not able to access it and if it gets resolved for you can you let me know?

Hi, thanks for this info. Yh I did a little digging and I thought this was the problem - the SAML reponse doesn't seem to be working properly indicating the accom system doesn't think we've firmed our offers / should have access - frustrating that it's out of our control. Do you know if its an issue for everyone trying to access the portal atm or can some people still get through? Would be really bad if spaces were getting allocated to some whilst others can't log in 😕

is it okay if you publish how you found that out? or DM me thanks

Hey wondered if anyone else having the same problem I have been given an offer for accommodation but cannot accept it as the portal isn’t working

When did you apply for accommodation if you don't mind me asking? Portal still isn't working for me either.

The portal not working for you as of applying for accommodation or accepting the allocation of room?

Hey wondered if anyone else having the same problem I have been given an offer for accommodation but cannot accept it as the portal isn’t working

I'm having the same problem logging in. Put in an application at the end of March. Just wondering, did you receive the offer for accommodation via email, since you can't log in either?

No I haven’t received an offer for accommodation since I haven’t even been able to apply for it yet. The portal hasn’t worked even once since I firmed my offer at the start of April.