The Student Room Group

We can't find your application right now" when attempting to support my application

When my mam is trying to support my application it says we can’t find my application I don’t know what I have done wrong but I’m unable to figure it out
Hi Lorna123456,

This is a known error with sponsors trying to support applications since the 24/25 launch. As a workaround, you will need to complete a pff2 form which you can download here:

Once completed you can upload it through your online account and it is currently taking around 20 working days to process.


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