Completed all current actions

My daughter applied for finance for 2024/25 (2nd year). I received the standard email asking if I wanted to support her application, I clicked the link, logged on, but received a message stating I had already completed all of the required actions. However, this refers to academic year 2023/24. I can't find any reference or link for the correct year. Can you please advise how we can move forward?

Hi Jen,
Can you see an option to 'support a new application' on your account? Normally, if you click this you'll be able to provide your income details there.
Thanks, Graeme

Thanks for the response.
No, not 'support a new application' specifically, but I did find one on my account to provide new financial information to support for 2024/25 (I'm using a mobile device rather than a computer, don't know if that makes any difference?)
I clicked that link which took me to a page where I had to enter my daughter's reference number and our relationship. This then advised that she'd submitted a claim for 2024/25 and to provide my financial information for 2022/23 if I wished to support her application. I clicked to proceed and this time I had to enter my daughter's reference number and DOB. The following page I received a message stating "we can't find your application right now", so I'm still unable to progress.
I've asked my daughter to log into her account to double-check the status. It confirms her claim for 2024/25 has been submitted and the only outstanding action is "Awaiting sponsor details". This would be just my information, as her father is deceased. I did not experience any difficulties last year.
Any further instructions as to how we can resolve would be appreciated.