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T level Digital support services ESP questions

I do DSS at college and its probably been my worst experience when it comes to education. We have had bare bones teaching despite being in 5 days a week and for a while we have had only non technical cover teachers. Now the ESP is coming up and we've been thrown in the deep end expected to swim. We haven't been told much about the exams so I have some questions.
1. In the past papers we have it says we are allowed the internet does that mean I can google certain things if so then what
2. When it comes to task 2 with the interview is there any example recordings I can use for revision
3. How do I pick out in the scenario to ask the right questions
4. For task 3 why is maths involved do i need to add up prices of things?
5.Can someone explain what in gods green earth is task 4
Original post by zippypheonix
I do DSS at college and its probably been my worst experience when it comes to education. We have had bare bones teaching despite being in 5 days a week and for a while we have had only non technical cover teachers. Now the ESP is coming up and we've been thrown in the deep end expected to swim. We haven't been told much about the exams so I have some questions.
1. In the past papers we have it says we are allowed the internet does that mean I can google certain things if so then what
2. When it comes to task 2 with the interview is there any example recordings I can use for revision
3. How do I pick out in the scenario to ask the right questions
4. For task 3 why is maths involved do i need to add up prices of things?
5.Can someone explain what in gods green earth is task 4

Yes you are allowed to use the internet as the ESP is designed around a real world scenario and technicians will often use the internet to trouble shoot error messages you just cant use online storage or chat rooms.
Original post by zippypheonix
I do DSS at college and its probably been my worst experience when it comes to education. We have had bare bones teaching despite being in 5 days a week and for a while we have had only non technical cover teachers. Now the ESP is coming up and we've been thrown in the deep end expected to swim. We haven't been told much about the exams so I have some questions.
1. In the past papers we have it says we are allowed the internet does that mean I can google certain things if so then what
2. When it comes to task 2 with the interview is there any example recordings I can use for revision
3. How do I pick out in the scenario to ask the right questions
4. For task 3 why is maths involved do i need to add up prices of things?
5.Can someone explain what in gods green earth is task 4

These short videos might help I am sharing them with my students but they just didn't complete one for Task 5 for some reasons but 1 to 4 have been done.

https://youtu.be/YHPn2qnggcE?si=elUZzxB91CcErQ2u
https://youtu.bek9n1OhZIpE?si=ASVWmJNA0t_6y4i
https://youtu.be/kpih2tsNB1M?si=DNQ56-Nf-Zb5U6YC
https://youtu.be/DYf9-AMnh34?si=_3rrZyVYp3LllvMz

hope this helps
Original post by zippypheonix
I do DSS at college and its probably been my worst experience when it comes to education. We have had bare bones teaching despite being in 5 days a week and for a while we have had only non technical cover teachers. Now the ESP is coming up and we've been thrown in the deep end expected to swim. We haven't been told much about the exams so I have some questions.
1. In the past papers we have it says we are allowed the internet does that mean I can google certain things if so then what
2. When it comes to task 2 with the interview is there any example recordings I can use for revision
3. How do I pick out in the scenario to ask the right questions
4. For task 3 why is maths involved do i need to add up prices of things?
5.Can someone explain what in gods green earth is task 4
https://youtu.be/YHPn2qnggcE?si=iSbqE34rCL2Onxhl
https://youtu.be/_k9n1OhZIpE?si=VpWB-YOIyLy8NtT8
https://youtu.be/kpih2tsNB1M?si=Lgh13sbws7WxxlWd
https://youtu.be/DYf9-AMnh34?si=_3rrZyVYp3LllvMz
Hope these help above they are there on the internet for everyone to watch from NCFE as bite size explanations of each task which I am sharing with my students, so they dont appear to have done one for task 5

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