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Student finance

Hi, I received an email last week where the finance student requires filling in the attached Zero income form. (Partner support for the academic year 2023/24) I filled out the form and uploaded it to my student finance account on Sunday. On Wednesday, I wrote on live chat with the student finance whether they had received my proof because I still did not receive a confirmation email that they had received my digital proof. The lady from student finance I was writing to told me that she couldn't see anything there and that there was nothing there and that if I recorded it on Sunday, the evidence would already be visible. So I uploaded it again yesterday and I still haven't received an email from student finance that they received my digital proof. How is it possible? why can't they see the proof i uploaded? Thanks
Original post by Dlnng
Hi, I received an email last week where the finance student requires filling in the attached Zero income form. (Partner support for the academic year 2023/24) I filled out the form and uploaded it to my student finance account on Sunday. On Wednesday, I wrote on live chat with the student finance whether they had received my proof because I still did not receive a confirmation email that they had received my digital proof. The lady from student finance I was writing to told me that she couldn't see anything there and that there was nothing there and that if I recorded it on Sunday, the evidence would already be visible. So I uploaded it again yesterday and I still haven't received an email from student finance that they received my digital proof. How is it possible? why can't they see the proof i uploaded? Thanks

Hi there,

Are you the student or the sponsor?

Thanks, Ross
Reply 2
I'm not doing any of this i am support the aplication of my partner
Hi Dlnng,

We are unable to check if we have received evidence from you without account access. Please call us on 0300 100 0607 or start a live chat through your online account so we can assist.

Thanks,
Calum

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