The Student Room Group

Who can I go to about a complaint for an accommodation building / company?

I want to make a complaint about my accommodation (private accommodation) to get their rooms looked into, as half of their rooms don't have an opening window, just a big glass panel and the same goes for most of the kitchens (in my case). I have been very ill on and off throughout the year, which is definitely due to not being able to have fresh air when I like and breathing in my own air, thus making me more ill when I have been bed bound. They have a 'ventilation' system installed into every room, which has never worked and they won't fix, but this supposed system doesn't even do anything when working anyways - they claim its meant to exchange the room air with outside's air but its not true.

Anyways, who can I go to to complain about this?
(edited 1 month ago)
Your first step would be to contact your landlord, and mention the issues you've outlined.

If they don't take action within whatever time frame you give them, then I would report it to your student union to see if there is anything they recommend.

If they can't help, they should be able to refer you to someone who can, such as an ombudsman (though I'm not sure if that is applicable to university accommodation, but feel free to take a look or ask your union!).

One thing I would say is to attempt to get a letter from your GP or a doctor outlining that the lack of ventilation is a health concern - this is quite obvious, but it's handy to have a medical opinion in case anyone tries to deny the correlation.

I hope this helps!
Reply 2
Original post by lilac.kem23
Your first step would be to contact your landlord, and mention the issues you've outlined.
If they don't take action within whatever time frame you give them, then I would report it to your student union to see if there is anything they recommend.
If they can't help, they should be able to refer you to someone who can, such as an ombudsman (though I'm not sure if that is applicable to university accommodation, but feel free to take a look or ask your union!).
One thing I would say is to attempt to get a letter from your GP or a doctor outlining that the lack of ventilation is a health concern - this is quite obvious, but it's handy to have a medical opinion in case anyone tries to deny the correlation.
I hope this helps!

Thank you! I've mentioned all of this to the building managers but I may have to send an email to the company who owns the building instead. But I'll also try the things you mentioned too!

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