SFE application says I have not provided my identity evidence but I have

cathharrison1999

Hello,

When I log on to my Student Finance Account on the homepage it says I haven't completed the provide your identity evidence. However, I have provided my passport details and this was more than 5 days ago. I have submitted my application today and when I was checking all the sections before submitting it I did say I provided my passport details so I am a bit confused. Will this update when SFE process my application or is there any other way I can upload my passport details?

Many Thanks

Reply 1

Leah SLC

Official Rep

7

Hi there. Are you a UK national and did you provide your passport details on the online application? Thanks, Leah.

Reply 2

cathharrison1999

OP

1

Original post by Leah SLC

Hi there. Are you a UK national and did you provide your passport details on the online application? Thanks, Leah.

Yes I am a UK national and yes I have provided them thanks

Reply 3

Leah SLC

Official Rep

7

Thanks. I think the best option would be to contact us directly so we can check this for you.
You can contact us on 0300 100 0607 for further assistance. Our opening hours are stated on our ‘contact us’ page. Alternatively, to access our live chat service select 'undergraduate' from your account and then ‘contact us’. From here you will be able to use our live chat service when it is available. Thanks, Leah.

Reply 4

cathharrison1999

OP

1

Original post by Leah SLC

Thanks. I think the best option would be to contact us directly so we can check this for you.
You can contact us on 0300 100 0607 for further assistance. Our opening hours are stated on our ‘contact us’ page. Alternatively, to access our live chat service select 'undergraduate' from your account and then ‘contact us’. From here you will be able to use our live chat service when it is available. Thanks, Leah.

Hi thank you it has actually updated now so all good! 😊

Reply 5

Leah SLC

Official Rep

7

Original post by cathharrison1999

Hi thank you it has actually updated now so all good! 😊

That's good. You're welcome and have a nice evening 🙂

SFE application says I have not provided my identity evidence but I have

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