Student finance

hi I support my partner application finance student. At the beginning of the application, they confirmed the minimum student finance to my partner. Later, his account was updated and he received the maximum maintenance loan and he also received other grants that he applied for, but on the same day that the maximum was confirmed and his account was updated, I received an email that says. Awaiting Sponsor 1 Financial Evidence The above named student(s) may not receive their full entitlement to student finance if you do not provide the necessary evidence for tax year 2021-2022. Child dependents are financially dependent: Child benefit details, or Copy of P60, or Documentation from Job Center Plus, or Family tax credit details / UC Award letter, or Letter stating reason for dependency, or Pension Book pages showing pension paid. I don't have either of these, because I haven't worked in England yet, so I wrote a cover letter where I explain the situation. But I also sent the FF2 form at the beginning. The question is, is this a definitive decision and will he receive the amount that they updated again as student finance or can it change? Or the email I received could have been sent late and I should ignore it? Neither my partner nor I have any unfinished items in the account, it says completed everywhere, you don't need to do anything, you

Hi there, if they want to contact us via the live chat in their account or on 0300 100 0607, we can check their account and confirm if anything further is needed. Thanks, Jason

I have already contacted you and my claim has been fully assessed and there is nothing more that needs to do. Thank you