Maximum Maintenance Loan Situation

I need help with this situation. Basically my mother currently lives off benefits and my household income is around £10,000. I've applied for the maximum maintenance loan a few weeks ago. However, I've only been approved for £6,647.00 even though I'm studying in London and living away from home (So I should be eligible for the 13k). So I emailed the SFE company for an appeal on the matter and I am waiting for a reply. However, I don't ever remember providing evidence for my family income rather than stating that £10,000 is my income. I'm not sure where to go from here as my application has been processed and I've sent in an appeal whilst forgetting to provide that evidence. Should I wait for a reply (I sent the appeal via email) or should I just go onto my mother's SFE account and send in the evidence of her universal credit through there to support my application?

Hi there,
For your Mother to support your application she'd need to complete a PFF2 form. What benefits does she receive?
This is the form for her to complete - https://www.gov.uk/government/publications/support-your-child-or-partners-student-finance-application-2024-to-2025
You can upload it to your own online account and it can take 22 working days for processing.
Thanks, Ross

Hi Ross, my mum is currently relying on universal credit (I'm not too informed about that stuff so I'll make sure to find out).. Regarding the form, would I need to send that via email to the SLC or should I send it in as supporting evidence on the SFE website? Thank you!

Hi Ross, my mum is currently relying on universal credit (I'm not too informed about that stuff so I'll make sure to find out).. Regarding the form, would I need to send that via email to the SLC or should I send it in as supporting evidence on the SFE website? Thank you!

Hi there,
You can upload this online on your online account under the evidence upload option. This link shows you how here https://youtu.be/rOMx_EG5JWk
Thanks,
Claire