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Chemistry Research, Durham University
Durham University
Durham
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Complaint to university

Has anyone known the way to complain student case group in university as they played games during pandemic to raise topics that there were loads of harassment issues at Durham University during pandemic then. However, it was not ture and the DSU asked me raise the complaint again
They refused to accept complaint during pandemic said they did nothing wrong about my case and ask me go to OIA
However, OIA feels they were not ADR of university
My parents paid tuition for these people played this stupid game and none of them wants to be responsible for it
If you re-write your opening post in clear English, you might receive some useful answers. At present, it is not clear what your difficulty might be.
Chemistry Research, Durham University
Durham University
Durham
Visit website
Original post by tammy8142
The post has been checked and if you are challenging my English ability please go to language course area

Thereby proving @Stiffy Byng's point. *chef's kiss*
Reply 3
Original post by toronto353
Thereby proving @Stiffy Byng's point. *chef's kiss*

Thanks for your helpful support
What was the outcome of the OIA review?
Reply 5
Original post by Admit-One
What was the outcome of the OIA review?

I applied complaint twice to OIA. First time they asked me wait for university reply
One year later, I complained to OIA again as the university has never ever replied me. OIA said it has been too long they don't want to accept the case
Now I have to go back to university to chase the reply..
Original post by tammy8142
I applied complaint twice to OIA. First time they asked me wait for university reply
One year later, I complained to OIA again as the university has never ever replied me. OIA said it has been too long they don't want to accept the case
Now I have to go back to university to chase the reply..

Then you still need to follow the formal process at the uni and chase them up if they fall outside of their own timescales. When you have a final outcome, then you go to the OIA if needs be.
Reply 7
Original post by Admit-One
Then you still need to follow the formal process at the uni and chase them up if they fall outside of their own timescales. When you have a final outcome, then you go to the OIA if needs be.

I appeal my case first and the professor who in charged the case refused to accept the appeal as it was out of the timline. Then I applied the complaint but they have never replied me and the complaint procedure clearly said it is different from appeal. I am not sure if they will accept my complaint as different people have different opinions
Initially my case was in charge by mental health team, nobody figured out they didn't follow the formal procedure. I complaint it several times they just ignored it. People even said I don't respect professional at that time being
Original post by tammy8142
I appeal my case first and the professor who in charged the case refused to accept the appeal as it was out of the timline. Then I applied the complaint but they have never replied me and the complaint procedure clearly said it is different from appeal. I am not sure if they will accept my complaint as different people have different opinions
Initially my case was in charge by mental health team, nobody figured out they didn't follow the formal procedure. I complaint it several times they just ignored it. People even said I don't respect professional at that time being


In most cases you would complain directly to the relevant department, and then if you were not satisfied with the outcome you would follow the wider university complaints process.
The wider uni process should have specified timescales to give you a formal decision. That’s the bit you need before raising again with the OIA.
Reply 9
Original post by Admit-One
In most cases you would complain directly to the relevant department, and then if you were not satisfied with the outcome you would follow the wider university complaints process.
The wider uni process should have specified timescales to give you a formal decision. That’s the bit you need before raising again with the OIA.

It was during pandemic, people are very isolated
I did complain directly to each person who in charge the case in the beginning and nobody wants to say anything as most people thought they (each person who in charge the case)should understand the rule well or they thought it was not their business
Some of them are retired now to enjoy their retirement and my parents who pay my tuition with their pension have to suffer it
I add that, as others have noted above, complaints procedures usually include time limits for taking various steps. Given that it is now several years since the last lockdown, you might be too late to make complaints about things said to have occurred during a period of lockdown or remote studying. But I reiterate that it is unclear what your original complaint related to.

Your opening lines "Has anyone known the way to complain student case group in university as they played games during pandemic to raise topics that there were loads of harassment issues at Durham University during pandemic then. However, it was not ture and the DSU asked me raise the complaint again" do not explain with clarity who or what your complaint was about.
Reply 11
Original post by Stiffy Byng
People might help you if you would explain in an intelligible form what your concern is. Your opening post is unintelligible. Your later posts indicate that you have a complaint arising from something said or done during the pandemic, but it remains unclear what your complaint is. Your written English is hard to understand. Perhaps English is not your first language, although I would assume that you would need reasonable proficiency in English in order to study at Durham.

I brought the case to loads of people and not everyone could understand this complex problems
It's not language barriers
Some people feel there is no need to complain or appeal as that's their decision(or they even don't know what's appeal!)
Some people refuse to involve
This is not language barrier even I showed this problems to some phD home students they don't know what's to do
I wasn't friendly to first post because loads of people just want story and most of them told me no idea what to do after they heard my story
I was living with a British family who have high education background, they have never said OIA to me. They just asked me go home
I knew OIA by Google by myself
(edited 1 month ago)
You are still not making yourself clear. Do you wish to complain about the university, one or more members of staff at the university, or one or more students of the university? Is your complaint about an academic matter such as a grade, or about the conduct of one or more individuals?

You indicate that you have already taken steps in some internal university procedures, and have also been in contact with the OIA. But without a clear narrative of what you are seeking to do, and clear information as to which steps you have already taken and the relevant time line, it is difficult for anyone to offer you meaningful assistance. It is not clear what objective you wish to attain. Maybe you could set out your concerns in your first language and run the text through Google translate.

It may be that you have already exhausted all avenues of complaint within the university and externally. If you have not obtained what you regard as a satisfactory outcome, that does not mean that you can keep on raising the complaint either internally or externally. Disagreeing with a decision is not ordinarily in itself a basis for challenge. As for a further challenge by way of, for example, legal proceedings, the Courts are generally unwilling to intervene in matters of academic judgment or the internal regulation of a university, save in quite limited circumstances.
(edited 1 month ago)
Reply 13
Original post by Stiffy Byng
You are still not making yourself clear. Do you wish to complain about the university, one or more members of staff at the university, or one or more students of the university? Is your complaint about an academic matter such as a grade, or about the conduct of one or more individuals?
You indicate that you have already taken steps in some internal university procedures, and have also been in contact with the OIA. But without a clear narrative of what you are seeking to do, and clear information as to which steps you have already taken and the relevant time line, it is difficult for anyone to offer you meaningful assistance. It is not clear what objective you wish to attain. Maybe you could set out your concerns in your mother language and run the text through Googler translate.
It may be that you have already exhausted all avenues of complaint within the university and externally. If you have not obtained what you regard as a satisfactory outcome, that does not mean that you can keep on raising the complaint either internally or externally. Disagreeing with a decision is not ordinarily in itself a basis for challenge. As for a further challenge by way of, for example, legal proceedings, the Courts are generally unwilling to intervene in matters of academic judgment or the internal regulation of a university, save in quite limited circumstances.

Thank you very much

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