Customer service advisor - HMRC AO

Thank you , really appreciate

Hi did you use STAR menthod for ur answers ?

No i didnt because I read online strengths dont need to be answered with STAR, but in my feedback they said to use the STAR method. So i would definitely do it.

Has anyone done the pre recorded interview for the role of HMRC Customer Services Advisor in London? I plan to do it. I think it is all strengths-based?

Has anyone done the pre recorded interview for the role of HMRC Customer Services Advisor in London? I plan to do it. I think it is all strengths-based?

Yes it’s all strength base question they said

Has anyone managed to get the exact list of questions yet?

No,I wish it was possible.

Yup. We just need someone to attempt it. I can't attempt until after the weekend (next week). I think they're looking to recruit more than 200 people

That’s impossible you can’t just attempt, once you start the interview you need to finish all the process. The only possibility it’s if you know someone applying for the same position or someone shares the questions.

Did you pass your interview ? How much is the passing mark

I got 8/12, mine had 4 questions worth 4 marks each. the pass mark for each question is 2/4. i got a provisional offer, they were recuiting 150 for context.

Thank you for sharing that information, did you accept the offer?

i plan on it, im just worried theyre going to give me a start date too soon.

i plan on it, im just worried theyre going to give me a start date too soon.

I hope it really works out for you and you are able to accept the job offer, was the vacancy for Customer Service Advisor for Stratford-London?

For the interview, do you know how important it is to be smiley/happy, etc. I've heard some say the response is not all that counts but you have to appear enthusiastic also?

Not really but yes, they ask you an unmarked baseline question first, i.e. what you do on the weekend, to get your natural response to questions (which is also the entire purpose of strengths). I think if you dont go over-enthusiastic answering that one then monotone for the rest you should be fine. The advice I read is that its best to answer the baseline how you'd answer the rest so that its apparent its a natural response to you.

i plan on it, im just worried theyre going to give me a start date too soon.