Customer service advisor - HMRC AO

I am not, still going through checks. I am not available until 2025 but I can update when I start if you'd like to know.

Did you get your interview results via email or did you checked your civil service account?
And do you know if they email everyone even unsuccessful candidates?

They email that there has been an Application update and it usually says whether you were successful/reserve/ unsuccessful. And the feedback can be viewed on their website with your interview scores. I read that they reserve even successful candidates just to sort start dates-whether this is true for every department i'm not sure.

Are ya'll applying for fast stream as well?

Does anyone know if everyone starts at the same time? Or different cohorts start at different times?
Recived update yesterday stating “awaiting interview results” although I done the interview over 2 weeks ago
If I was to get accepted is it a bad look on me to request to start at a later date perhaps in March? I have an operation on mid January and it wud take approximately 6 weeks to full recovery.
Would they be understanding to me? I would appreciate anyone’s input.
Thanks in advance

Hi!
I think it’s normal for different cohorts to start at different times, as HMRC often schedules multiple intakes for training throughout the year.
Regarding your operation, I think it’s best to be open with them if you receive an offer. They will probably be understanding about your personal circumstances, especially if you need time for medical recovery, they may be able to accommodate your request for March, if there are multiple intake dates.
I would also check with HR once you’ve been accepted to discuss your situation.
Out of curiosity, which city did you apply for?

Thanks for responding
Yes, I’m hoping they are accommodating to my circumstances due to medical reasons. Yh I will definitely wait to be accepted first before saying anything. But I just read through the post and realised many people answered the strength interview using STAR method which I did NOT do. Although, I did answer every question. Nonetheless, it was a good experience as it was my first interview attempt.
I applied for Stratford , this was the only location advertised I think from memory but I could be wrong. Is that where you applied to aswell?
I prefer Stratford, as I live in East London.
I did 2 interviews at the same Time both PRIV online. This role n compliance officer EO. The questions were harder for this role compared to the EO role. But EO role had me answering 3 strengths n 2 behaviour. I always find strength questions harder to answer.
EO role I got rejected yesterday as I got a 3 for one behaviour question and pass mark for behaviour is 4. This role has all strength based questions so I’m curious to see how I scored. So I’m hoping we get answers soon on interview.
All the best
Plz keep us updated on how you get on

Thanks for responding
Yes, I’m hoping they are accommodating to my circumstances due to medical reasons. Yh I will definitely wait to be accepted first before saying anything. But I just read through the post and realised many people answered the strength interview using STAR method which I did NOT do. Although, I did answer every question. Nonetheless, it was a good experience as it was my first interview attempt.
I applied for Stratford , this was the only location advertised I think from memory but I could be wrong. Is that where you applied to aswell?
I prefer Stratford, as I live in East London.
I did 2 interviews at the same Time both PRIV online. This role n compliance officer EO. The questions were harder for this role compared to the EO role. But EO role had me answering 3 strengths n 2 behaviour. I always find strength questions harder to answer.
EO role I got rejected yesterday as I got a 3 for one behaviour question and pass mark for behaviour is 4. This role has all strength based questions so I’m curious to see how I scored. So I’m hoping we get answers soon on interview.
All the best
Plz keep us updated on how you get on

The wait is painful. I would simply like to know whether I was successful or not

The wait is definitely stressful - I keep checking my account hoping for an update!
It’s hard not knowing, especially with so many people in the running.
Just trying to stay positive and patient, but it’s easier said than done.
Hope we hear something soon.

Hope we all get through this interview and pass Ameen .
When did you do your video interview? If you don’t mind me asking

Hi, I recorded my interview on the 27th of October, the deadline was October 28th.
Hopefully by the end of next week we will know the results, usually they take three weeks to inform us about the results.

Hi, I recorded my interview on the 27th of October, the deadline was October 28th.
Hopefully by the end of next week we will know the results, usually they take three weeks to inform us about the results.

What do you hope to gain from the role? As it's call handing, it will involve reading or using a caller book guide and following instructions to the teeth and so very repetitive. What are your personal long term plans when it comes to moving from the role after say a year or two?

Hi , I didn’t know it involves reading and just call handling , so can we work from home ?

Check the job advert. Usually you can work from home two days a week for full time workers.