The Student Room Group

Customer service advisor - HMRC AO

Scroll to see replies

Reply 100

Original post
by AnaL13
Hi everyone, I just noticed there was an update on the Civil Service website on the 27th of November.
My status now says Waiting for interview results “.
Has anyone else checked their status?
Just curious if anyone has noticed the same change!

Hi , I just checked mine , mine says Awaiting interview results . It’s in gods hands now .

Reply 101

Original post
by Alim ays
Hi , I just checked mine , mine says Awaiting interview results . It’s in gods hands now .

I just saw another chat, and someone said they received an email from the recruitment team last Friday, saying it’ll take 2-3 weeks until they assess every candidate, for the Customer Service Advisor role in Stratford,did any of you received this email?
I didn’t receive nothing just saw the update on my Civil Service Account.

Reply 102

Original post
by AnaL13
Hi everyone, I just noticed there was an update on the Civil Service website on the 27th of November.
My status now says Waiting for interview results “.
Has anyone else checked their status?
Just curious if anyone has noticed the same change!

Yh my status was changed on 27th too with same message

Reply 103

Original post
by Ripz
Yh my status was changed on 27th too with same message

Good to know, I assume you didn’t receive the email either, I just find a bit odd that we didn’t receive the email from the recruitment team, but maybe there’s a reason for it. I might be overthinking it, and it’s probably no big deal.
Hopefully won’t take too long until we receive our interview results.
(edited 1 year ago)

Reply 104

Hi everyone,
I have a question as regards prerecorded interview. How many mins do you get to prepare for each response?

Reply 105

Original post
by MaryMak
Hi everyone,
I have a question as regards prerecorded interview. How many mins do you get to prepare for each response?

Hi Mary,
The first question in the interview is a practice question, after that for all the real questions you will have 30 seconds to prepare your answer after the interviewer ask the question and two minutes limit to answer.

Reply 106

Original post
by AnaL13
Hi Mary,
The first question in the interview is a practice question, after that for all the real questions you will have 30 seconds to prepare your answer after the interviewer ask the question and two minutes limit to answer.


Thank you for your response. Are the questions or strength based or mixed with behaviours? Job adverts says interview would be assessing strength but interview pack says it will assess both strengths and behaviours.
Do you know which of the strengths they are assessing aside communicating and influencing?

Reply 107

Original post
by AnaL13
Hi Mary,
The first question was Tell me what you do in your free time, this was the practise one.
I will write the questions they asked, this one was for Customer Service Advisor Role in London:

Does explaining and simplifying messages appeal to you ?

How do you react to negative feedback?

How important is to follow plans and processes?

What costumer service means to you?

I answered all the questions using the STAR method with examples of my previous job.
I think the panel they have, to assess our interviews will considerate everything, I was a little nervous but I answered all the questions and I tried my best, I didn’t know the questions or what to expect but I tried to prepare myself and researched the STAR method to answered the questions I practised.
I hope this information helps you with your interview!


Thanks so much AnaL

Reply 108

Original post
by MaryMak
Thanks so much AnaL

Your welcome Mary, just realised my profile name 🤣🤣🤣🤣 my name is Ana Lopez that’s the reason for the AnaL, didn’t even noticed when I wrote the profile name.🫣

Reply 109

Original post
by AnaL13
Your welcome Mary, just realised my profile name 🤣🤣🤣🤣 my name is Ana Lopez that’s the reason for the AnaL, didn’t even noticed when I wrote the profile name.🫣


😃😃

Reply 110

Original post
by AnaL13
Good to know, I assume you didn’t receive the email either, I just find a bit odd that we didn’t receive the email from the recruitment team, but maybe there’s a reason for it. I might be overthinking it, and it’s probably no big deal.
Hopefully won’t take too long until we receive our interview results.

Hi Ya, Any update or emails received for customer service Advisor AO Stratford still waiting it’s over 6 weeks since done the interview

Reply 111

Original post
by Alim ays
Hi Ya, Any update or emails received for customer service Advisor AO Stratford still waiting it’s over 6 weeks since done the interview

Hi Alim, still nothing yet, I still have waiting interview results on my Status and the last email I received from them was on the 27th of October confirming they received my recorded interview.
Did you received any emails after finishing your interview?

Reply 112

Original post
by AnaL13
Hi Alim, still nothing yet, I still have waiting interview results on my Status and the last email I received from them was on the 27th of October confirming they received my recorded interview.
Did you received any emails after finishing your interview?

I did receive email saying they are still working on the interview assessments might take couple of weeks to get the results . Did you give the right email id . Has any one else’s received the emails yet

Reply 113

Original post
by Alim ays
I did receive email saying they are still working on the interview assessments might take couple of weeks to get the results . Did you give the right email id . Has any one else’s received the emails yet

I always used the same email and after the interview didn’t receive nothing at all, I actually think it’s very odd, I would like to know if I’m the only one or if more applicants didn’t receive no emails.

Reply 114

Original post
by AnaL13
I always used the same email and after the interview didn’t receive nothing at all, I actually think it’s very odd, I would like to know if I’m the only one or if more applicants didn’t receive no emails.

So didn’t you receive thank you for completing the video interview ? I am curious too want to know who else received the email . I received an email two weeks ago

Reply 115

Original post
by Alim ays
So didn’t you receive thank you for completing the video interview ? I am curious too want to know who else received the email . I received an email two weeks ago

The last email, I received was acknowledging my interview was sent, saying Thank you and wishing Best Wishes, since then nothing apart from my Civil Service account status.
I am going to write an email to the recruitment team, to enquire about my application.

Reply 116

Original post
by AnaL13
The last email, I received was acknowledging my interview was sent, saying Thank you and wishing Best Wishes, since then nothing apart from my Civil Service account status.
I am going to write an email to the recruitment team, to enquire about my application.

Ok . Do let me know what they say .

Reply 117

I was sent an email on the 22/11 saying it would take 2-3 weeks until everyone is fully assessed. So hopefully they send out the results next week. Let me know if anyone has been sent that email.

Reply 118

Original post
by Sellz
I was sent an email on the 22/11 saying it would take 2-3 weeks until everyone is fully assessed. So hopefully they send out the results next week. Let me know if anyone has been sent that email.

I got the email on the same date as yours and mentioned the same thing . Wondering did any one else’s received the same

Reply 119

Original post
by AnaL13
The last email, I received was acknowledging my interview was sent, saying Thank you and wishing Best Wishes, since then nothing apart from my Civil Service account status.
I am going to write an email to the recruitment team, to enquire about my application.

Hi , any response from the recruitment team ?

Quick Reply

How The Student Room is moderated

To keep The Student Room safe for everyone, we moderate posts that are added to the site.