Introduction Deleted After Printing From Computer A Level Edexcel English Literature

Hello everyone,
I am extremely worried as I printed my exam paper only to realise that the introduction I wrote had disappeared- I belief this is because I pressed a button on the exam laptop that says press up and I must have selected my introduction and deleted/cut it. I thought I added whatever I deleted (I didn’t know/couldn’t identify what I had deleted during the exam) because I saw that the line count had increased but after seeing my printed paper I saw there was a gap at the beginning and my introduction for my Q2 was gone. I spoke to the invigilator present but she said anyone could say that and didn’t let me look back.
If I email the exams officer will she be able to look over my past work in class or go through the old versions of my document? I am worried I’ll lose AO1 marks