Urgent ucat

Hi,
I just booked the UCAT and 70 pounds was taken from me but when I go onto my account it says You do not have any appointments scheduled and when I check my receipts there was nothing.
So is it fine or not

Reply 1

Spk007

Original post

by Animal lover :))

Have you checked your emails? When I was booking the screen froze , had a notification on phone that money had been taken and checked emails where there was a confirmation
Kept getting signed out while booking it so it’s been a mission!

Reply 2

Animal lover :))

Ok thank you, I didn't get an email and when I went on my account it said that I had no receipts.
When u went on ur account is that what happened

Reply 3

Spk007

Original post

by Animal lover :))

Ok thank you, I didn't get an email and when I went on my account it said that I had no receipts.
When u went on ur account is that what happened

When I paid for the test, the screen went blank and did not redirect to a confirmation screen. It was trying to load for what seemed ages so I checked my email on another device and the confirmation was there and when I reloaded the screen I could see the appointment

Reply 4

Animal lover :))

OK same it wasn't able to redirect me to a confirmation page.
Thank you for the help. I'll probably call customer service when they open

Reply 5

Animal lover :))

Do u think I should wait to call customer service or pick another date just in case the first one gets cancelled

Reply 6

-asura0-

I'm having same issue,I will just call customer service.

Reply 7

Spk007

Hope you all get it sorted
Was a bit shocked at only having the choice of Saturdays all of august and two other dates.. also thought there would have been a choice of times … 8am start