The Student Room Group

Urgent ucat

Hi,
I just booked the UCAT and 70 pounds was taken from me but when I go onto my account it says You do not have any appointments scheduled and when I check my receipts there was nothing.
So is it fine or not
Reply 1
Original post by Animal lover :))
Hi,
I just booked the UCAT and 70 pounds was taken from me but when I go onto my account it says You do not have any appointments scheduled and when I check my receipts there was nothing.
So is it fine or not
Have you checked your emails? When I was booking the screen froze , had a notification on phone that money had been taken and checked emails where there was a confirmation
Kept getting signed out while booking it so it’s been a mission!
Ok thank you, I didn't get an email and when I went on my account it said that I had no receipts.
When u went on ur account is that what happened
Reply 3
Original post by Animal lover :))
Ok thank you, I didn't get an email and when I went on my account it said that I had no receipts.
When u went on ur account is that what happened

When I paid for the test, the screen went blank and did not redirect to a confirmation screen. It was trying to load for what seemed ages so I checked my email on another device and the confirmation was there and when I reloaded the screen I could see the appointment
OK same it wasn't able to redirect me to a confirmation page.
Thank you for the help. I'll probably call customer service when they open
Do u think I should wait to call customer service or pick another date just in case the first one gets cancelled
Reply 6
I'm having same issue,I will just call customer service.
Reply 7
Hope you all get it sorted
Was a bit shocked at only having the choice of Saturdays all of august and two other dates.. also thought there would have been a choice of times 8am start
Hey same thing happened to me, I think the appointment date might have gone whilst we were paying. Might have to rebook which is really annoying
Original post by quick-smear
Hey same thing happened to me, I think the appointment date might have gone whilst we were paying. Might have to rebook which is really annoying

Yehh it was annoying and yeh u have to rebook unfortunately

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