Childcare Grant Help

I just had approval for less than one months worth of childcare approved to spread out over the entire year...I am trying to study an NHS course but the placements make it impossible to work 16 hours to keep my toddlers 15 free hours, and the 20% tax free allowance but I am not entitled to enough support I have to work 16 weeks 40 hours a week for free in the next academic year and then find time to fit in an extra 16 hours of work on top but I won't have child care for those days as it's only provided Monday to Friday and assumes 9-5 working pattern.
I can't work out why I am being awarded less than the maximum as theres no indication that it's a sliding scale anywhere and I have searched so many places. I get the argument of just work and I will in my normal weeks but the childcare service is saying they won't average it out over the year (even though I have already worked enough to earn over the yearly figure this tax year they won't entertain it...) I am so stuck and could use some transparency here as I have around a month until I need to hand my notice in at work and no one is being clear on how I can be helped! Can I use this grant in the summer when I'm on placement July-spet but use my tax free for the rest of the year or if I accept this do I have to drop my free hours and tax free for the whole year?

Hi there,
We would need to check your account to see what you have been awarded and why. You can contact us using live chat on your account or call us on 0300 100 0607.
Thanks,
Claire

I've been on the phone this morning and was told it's either you get it or you don't but advisor's on here are saying different. I need to know if it's reduced based on income or not because if it is then I am stuck!

The grants for the children are based on household income. If your household income is overscale you won't get any childcare.
Thanks,
Claire