Compelling personal reasons

Good afternoon I was wondering if I can get advise I have been accepted for compelling personal reasons for 3 year. Year 0, year 1, year 2. I have picked an accelerated degree which is only 2 years i tried to restart the year 1 with a different university. but have an really traumatic experience during my studies that really mad me struggle with my mental health. Because of this I have failed year 1 again. Is there any way I can compelling personal reasons again for year 1. During my studies It was pointed out that had only failed due to my writing and I was advised to get a medical assessment as my doctor believes my struggles is because of dyslexia. I was accepted for disabled student equipment but this was granted after I had finaled my 2 trimester of year 1.