Postgraduate Master’s Course extra year of funding under compelling reasons

Hello, I sent a letter through the post for an Application for Postgraduate Master’s Course extra year of funding under Compelling Personal Reasons enclosing evidence. I received an acknowledgement email letting me know that they have received my application and to follow the latest update on my application to follow the link to my online account. But my account doesn't show anything only the postgraduate course that I withdraw due to compelling reasons. The reason that I sent the letter by post is that online I was not able to apply for Postgraduate course as I withdrew from a previous course. How can I find any updates on my application? I have received an unconditional offer for the course I want to study and need to register for the course but I won't be able to register until funding is confirmed.

Hi there,
When did you send the application? Did you send evidence of your Compelling Personal Reasons with it?
Thanks,
Ross

Hi,
I sent the application/letter via special delivery post on the 24th June 24 and I did enclosed evidence with the letter. I received an acknowledgement email on the 1st July 24. See below. But I can't see anything on my online account. Nothing in the inbox either.
Dear Customer,
We've recently received evidence to support your application for student
finance and will process this as soon as possible.
What happens next?
We'll contact you to advise of your entitlement once your application and
evidence have been assessed.
How can I check the progress of my application?
You can do this by visiting https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.gov.uk%2Fstudent-finance&data=05%7C02%7C%7C4497afff579145a2985c08dc99a47176%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638554178781321101%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=zUldvfL%2BAnfM4paWV8ZvfIFSfxRftjYwgHfsCafbJz4%3D&reserved=0 and logging in to
your account page, where you can also:
· update your personal details, password and secret answer
· update your bank account details
· see any letters or emails we've sent you
Thanks
Student Finance England

Thank you very much for your response Jason, but the link takes me to the webpage for undergrad and the Youtube video is for Undergrad. I am applying for postgrad and I cannot see any application summary page as I was not able to apply via online.
'This page is used for undergraduate student finance applications only. To get an update on your Postgraduate Loan or Advanced Learner Loan application, you’ll need to sign in to your student finance account.'
Sign in now
When I sign in to my student finance account is not showing anything not even the communication of the acknowledge email that was sent to me on the 1/7/24.
Do I need to wait for the application to be processed to be able to see anything on my online account?
Thank you

Hi there,
Yeah. If we got the application on 1/7/24 it can take 5-10 working days to be added to the system via data entry.
Once it's on the system you will be able to view and track the process.
Thanks,
Ross

Thank you Ross, appreciate your help :-)