The Student Room Group

Urgent: Request for Immediate Assistance

I have recently been withdrawn from my university due to attendance issues. When I first started at the university, I was unaware of the Outlook system and did not check it even once. As a result, I missed important communications, including a final warning about my attendance. I appealed the decision with the help of a university receptionist, but my appeal was rejected because I stated that I did not know about the system and Outlook, which I now understand is not an acceptable reason. While I appreciate the receptionist’s attempt to help, I now feel she should have been aware of the policy regarding appeals.

I enrolled on May 3, but they recorded my attendance only from May 8 because my card was made on that day. On May 8 and May 10, my first week's attendance was not recorded. The class used a paper sign-in sheet instead of the usual tapping system. Since I did not know about Outlook and Wayfinder, I was unaware of my timetable and mistakenly attended the same class regularly which I went to on May 3. The professor told me to ask the receptionist and go to my actual room. I took a picture of the timetable from the receptionist's desk and went to my correct class, but my attendance was not recorded. I spoke with the receptionist about this issue the same day, but she required the sheet, and the class was already over. In total, my attendance was not recorded properly seven times.

My course has only been in session for 9 weeks, with 2 weeks being holidays, so effectively, the course has been running for only 7 weeks. Given that my attendance was not recorded properly 7 times, I am confident that my actual attendance percentage can increase from 55% to 75%. Unfortunately, I got to know a notice just one week before being withdrawn, as I was unaware of Outlook it's my mistake to not knowing own university communication site but I complained about my previous attendance not being marked correctly. I have eyewitnesses from the student body and CCTV camera footage of the classroom to support my claim, but the university has stated that the decision cannot be changed.

Fortunately, I have photographs of the classes, including important notes, which clearly show the date and time in my gallery. My current recorded attendance is 55%, but I have evidence that my actual attendance should be higher. Initially, my university clearly stated that I needed 90% attendance to continue, so they misled me with wrong information which seemed impossible to achieve, so I gave up right away because I knew I was truly absent. However, I have since learned that the requirement is only 75%, giving me hope that if they properly recorded my attendance or even considered my additional evidence, it could make a huge difference.

I emailed the university to reconsider my appeal, providing the evidence, but they responded that the decision is upheld and cannot be changed.

Now, I am in a difficult position. I am concerned about having to leave the UK soon, which complicates my personal situation as my fiancé, who holds Indefinite Leave to Remain (ILR), and I wish to get married.

Urgent Questions:

Should I file a formal complaint against the university despite the potential costs and low likelihood of success as an international student?
Is it possible to get married before I have to leave the UK, and if so, how much time do I likely have left to stay in the country and come back again on a spouse visa?

Reply 1

Don't waste time here. Get a lawyer.

Reply 2

I'm not entirely sure how it all works, but from my perspective, you legitimately did not know the system in place for recording attendance - if you have not been properly informed about this...how were you expected to know? In my view, it's the fault of the University for not making this more abundantly clear.

At this stage, it seems like there's nothing to lose in the situation, therefore if it was me, I'd probably make a complaint with the hopes of anything happening, even small.
You have nothing to lose by appealing again, but I think the chances of them reversing the decision are low. By your own admission, even if all of your attendence was accurately recorded, it would still only be around the absolute minimum not to be removed from the course. Missing 25% of your contact points over 7 weeks is bad, especially if you attending under a student visa.

I would speak to your Student Union and get advice about submitting an appeal.

Reply 4

Original post by Anonymous
I'm not entirely sure how it all works, but from my perspective, you legitimately did not know the system in place for recording attendance - if you have not been properly informed about this...how were you expected to know? In my view, it's the fault of the University for not making this more abundantly clear.
At this stage, it seems like there's nothing to lose in the situation, therefore if it was me, I'd probably make a complaint with the hopes of anything happening, even small.

The argument of the OP not being properly informed falls apart if the rest of their cohort did know and use the Outlook system. It is nigh on impossible to argue about failures in communication if your the only one who is confused, so suspect this will be a moot point in any complaint. It also does not get over the core issue which is attendance, which does not matter if the OP got the warning or not. They should know the terms of their study and attendance before starting, and not have to rely on hand holding later.

Greg

Reply 5

The fact of the matter is the burden falls upon the student to be responsible for his/herself and to be fully aware of all the regulations. This is a hard lesson to learn with huge consequences, but hopefully others can learn from the mistakes presented here. At this point, OP you really should seek legal assistance so you fully understand your options and avoid making further mistakes.

Reply 6

The odds are not in your favour re an appeal, especially if you are visa-reliant, in which case the pressure for this is not really from the university, it is from the Home Office, and they are increasingly involved and put us under increasing pressure to 'deal with' these sorts of circumstances.

It amazes me how many students think 'I didn't know' is a defence. The obligation to know is yours.

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