Taking Microsoft to small claims court

Well you sound pretty sure about winning. I don't know either way but it sounds like they may have an argument if there has been a history of it.

It is standard practice of online companies to limit the number of refunds they’ll give you.
If you go ahead with this, you’ll likely be banned from purchasing Microsoft products again.

It is standard practice of online companies to limit the number of refunds they’ll give you.
If you go ahead with this, you’ll likely be banned from purchasing Microsoft products again.

Microsoft have a policy for arbitration, so that cases like mine don't go to court.

Then how are people meant to hold up their rights in situations like that considering the massive amounts of lawbreaking from these companies already?
I don't think arbitration is something they can force on UK users.

MS have tried to cover themselves a bit in their T&C's. I've underlined a few bits but the section in bold is key.
https://support.xbox.com/en-GB/help/subscriptions-billing/buy-games-apps/refund-orders

Most of the guidance is to speak to Citizen's Advice or relevant ombudsman, as I suspect small claims is a lot of faff for little benefit.
https://www.gov.uk/consumer-protection-rights
NB. Of course the simplest solution would be to not buy multiple games that you don't play.

People can dispute individual sales. However, a company is under no obligation to do business with you. If you start disputing things all the time or taking them to small claims court, they’ll simple refuse to sell you products in the future.
Amazon is a classic example. Abuse the return system and they’ll ban you.

But terms and conditions aren't law and they are often used as an excuse to confuse the public and let these companys get away with it especially with smartphones and apps and everything being on the internet.

But terms and conditions aren't law and they are often used as an excuse to confuse the public and let these companys get away with it especially with smartphones and apps and everything being on the internet.
I'm sure you can see how that is a massive problem for customers when a company can commit crimes against the public and then ban them for holding them to account when that company holds monopoly power.
Amazon itself is filled with dodgy goods and false advertising.

But terms and conditions aren't law and they are often used as an excuse to confuse the public and let these companys get away with it especially with smartphones and apps and everything being on the internet.
I'm sure you can see how that is a massive problem for customers when a company can commit crimes against the public and then ban them for holding them to account when that company holds monopoly power.
Amazon itself is filled with dodgy goods and false advertising.

A company saying you are abusing our refunds policy is not a crime. In fact it is a perfectly reasonable business response.

A company saying you are abusing our refunds policy is not a crime. In fact it is a perfectly reasonable business response.

Actually this has been the the case long before digital purchases - clothes/tech stores etc will often ban persistent refunders where there is no actual complaint because they're just trying to take the urine at the stores expense and 'borrow' stock from them/waste their time. Past a point its obvious to them it's better to not trade with you at all.

In my case l bought a dozen games that l kept, and a dozen more that l returned after a few days without ever playing them. They is not abusing their returns policy as l never played the games.

Returning 50% of the games you've purchased is clearly taking the mick.
Returns, even if they are digital, cost companies money. Admin costs, server costs, costs associated with the financial transaction, etc. That is why companies have refund policies to prevent this kind of abuse.

In this example we are discussing customers who are holding crooked company to account. Vexatious customers or conmen are a completely different matter.
The way some people have responded it's as if they are running a business ripping off customers.

If you read their terms and conditions, they say they make exceptions where applicable to comply with the laws of that country. They also state that items that were unused and within the 14 days from initial purchase may be returned. Their limits on refunds per year were aimed at stopping people from buying games just to try them out for more than 2 hours and then ask for a refund if they didn't like them. I didn't play those games that l wanted a refund for. So l didn't abuse their refund terms and conditions, so l should be given an exemption in this case. A blanket limit on refunds would break UK consumer law in my case.