Student Finance is giving me a headache

Last year for my 2023/24 uni application, my dad retired in april 2023; so both my parents did a Current Year Income Form.

Now this april 2024, my parents had to give evidence for the income received for 2023/24 tax year which they did, along with a pr2 form. In june 2024, sfe asked for more evidence on my dads financial info, in which we submitted more. Last week, I contacted sfe to see the status of my application and they out of nowhere told me to complete another form (pff2 for my parents income in 2022/23) which none of the many agents before told me to do, despite me asking them if anything else was needed.

Now, my dad was asked to send evidence of his income for 2021/22, which I don't understand as this year isn't even necessary to my application. I don't understand the lengthy process of how every few weeks there is something new I need to do? If I submit the 2021/22 financial year will they ask for 2020/21 or even 2019/2020. It never ends. I'm very stressed right now.

(edited 1 month ago)

Reply 1

SFE Clare

Official Rep

Hi GTT21,

Usually the Current Year Income would be used to assess the 24/25 application. To have this looked into, you will need to call or start a live chat on your account to confirm why this has now been requested.

https://logon.slc.co.uk

0300 100 0607

Thanks, Clare

Reply 2

GTT21

Original post by SFE Clare

Hi GTT21,
Usually the Current Year Income would be used to assess the 24/25 application. To have this looked into, you will need to call or start a live chat on your account to confirm why this has now been requested.
https://logon.slc.co.uk
0300 100 0607
Thanks, Clare

Why? I did the cyi form for my first year application (2023/24). And confirmed the income received the following tax year, april 2024 along with a pr2 form. This is what I was told to do.

(edited 1 month ago)

Reply 3

Graeme SFE

Official Rep

Original post by GTT21

Why? I did the cyi form for my first year application (2023/24). And confirmed the income received the following tax year, april 2024 along with a pr2 form. This is what I was told to do.

Hi there,

Were you ever sent an e-mail requesting the PFF2 from, or were you only told this when you called?

Thanks, Graeme

Reply 4

GTT21

Original post by Graeme SFE

Hi there,
Were you ever sent an e-mail requesting the PFF2 from, or were you only told this when you called?
Thanks, Graeme

I was only told to do the pff2 form, when I called regarding something else, by phone

(edited 1 month ago)

Reply 5

Drew SLC

Official Rep

Hi there,

We are unable to access accounts. If you think you have been given wrong information then I would advise you to contact us again. To access our live chat service select undergraduate and then ‘contact us’. From here you will be able to use our live chat service when it is available. Alternatively, you can contact us on 0300 100 0607 for further assistance. Our opening hours are stated on our ‘contact us’ page.

Thanks, Drew