The Student Room Group

Student Finance Online Notification of Entitlement Letter Not Showing Up

Hi, my SFE Online Notification of Entitlement Letter doesn't show any file when I ask to view it in the SFE Inbox. I have tried downloading the file, but it shows up as corrupted. Any help on why this is happening?
Original post by Likwid
Hi, my SFE Online Notification of Entitlement Letter doesn't show any file when I ask to view it in the SFE Inbox. I have tried downloading the file, but it shows up as corrupted. Any help on why this is happening?

Hi there @Likwid ,

Recently I also encountered a similar issue with SFE when trying to access documents. I would recommend logging on from an online browser on a laptop/desktop and if the issue still occurs I'd get on the phone to SFE when their lines are open - though since it is a busy time during the year it would take you 20+ minutes to get through 😕

Best of luck!

~Zaynab
University of Bradford
Original post by Likwid
Hi, my SFE Online Notification of Entitlement Letter doesn't show any file when I ask to view it in the SFE Inbox. I have tried downloading the file, but it shows up as corrupted. Any help on why this is happening?

Hi there,

On Monday morning can you please send us a live chat on your account (from 9am)?

We can generate a new entitlement letter and that should fix this problem.

Thanks, Graeme

https://www.gov.uk/student-finance-register-login

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