Tesco Verification on Colleague App

On the Tesco colleague app, the verification keeps being sent to old number, tried to update the number and staff told me that it's been updated but it still sends verification/recovery code to the wrong number, I think this is an admin issue?

Any advice?
(Asking for a family member)

Reply 1

Tracey_W

Original post by Unicorn7190

Maybe you'll have to let them know again that you have a problem with things and make sure they collect it before you hang up the phone.
You shouldn't have that problem if it has been updated so it sounds like there's a issue with administration side if they are saying it been updated.

Have you been able to access your Tesco app. ...?? If not contact them to sort out with you. Okay I know you have already been in touch with them but if you can't access your Tesco colleague app because of this problem then unfair you need to get it sorted so you can get access.

I think they can email you the code .....?? But if not then it's mobile phone or landline phone they send it to information below.

What is Tesco verification code......
Verifying your account Next you'll need to confirm it's you. You'll need your Clubcard number and access to your mobile phone or landline. If you opted into Clubcard with a mobile number, we'll text you a 6-digit passcode. If you opted in with a landline number, we'll give you a passcode in an automated phone call.

Tesco team leader and stand in supervisor as required.

Reply 2

Unicorn7190

I do think it is an administration error, I can enter the app but it sends a code to a different phone which is unavailable due to other work, it was to try and complete the training videos but keeps saying access denied. Maybe the IT technicians from head office need to help?

Reply 3

Tracey_W

Original post by Unicorn7190

Okay thanks for the update on this......

Sounds strange that the code is going to another phone instead of the one that you want it to. Human errors do happen but possibly the person who did it maybe didn't save your new phone number or not put the authorisation on the new phone number so therefore still going to the recognised number that on the computer system.

Yeah that's sounds like a good idea contacting there IT technician at head office about it because there's obviously a issue somewhere. Explain that you needing access to do your e-learning training and want it sorted now.. Don't come of the phone when you phone them until you can securely access the app on the phone you want it on okay.

Of course you have to do a lot of your e-learning via the app or website so obviously you want the authorisation code to be sent to the correct phone.