Clearing via live chat (A-level results day)

Some universities in clearing have a live chat open as well as the clearing phone number on results day. Should I use their live chat or stick to the phone number? Live chat could be a lot easier.

Reply 1

McGinger

You'll still be queueing to get through.
And hopefully you won't need it,

Reply 2

Admit-One

Universities Forum Helper

A phone call will be a lot quicker (queuing time notwithstanding). They’ll just ask you scripted questions so it’s not stressful.

Reply 3

PS Reviewer

Live chats are usually just a bot/AI not a human.

Reply 4

University of Bradford

Official Rep

Original post by capricut2375

Some universities in clearing have a live chat open as well as the clearing phone number on results day. Should I use their live chat or stick to the phone number? Live chat could be a lot easier.

Morning @capricut2375 :smile:

How are you feeling today?

If you don't get through on the phone, you could definitely try the live chat feature on uni websites, it should be easy to find. I'm not sure which ones would be robotic/AI, but I know some uni live chats do have real people behind it, for example our enquiries team use live chat, so hopefully you can speak to a real person.

Do let us know how you get on with it, and good luck!! :smile:

Becky

Reply 5

WrexhamUniReps

Official Rep

Original post by capricut2375

Some universities in clearing have a live chat open as well as the clearing phone number on results day. Should I use their live chat or stick to the phone number? Live chat could be a lot easier.

Hey @capricut2375 👋

If I was you, I'd probably try calling the phone number first as I assume that most of the admissions team will be on hand with phone calls, and a smaller amount of live chat. Alternatively, you could call the number whilst queuing for the live chat at the same time on a desktop to see which you can get through to first.

Best of luck today, be sure to let us know how you get on!

Lauren
WrexhamUniReps

Reply 6

UCLan Ambassador

Official Rep

Original post by capricut2375

Some universities in clearing have a live chat open as well as the clearing phone number on results day. Should I use their live chat or stick to the phone number? Live chat could be a lot easier.

Hi @capricut2375,

It's up to you how you want to contact the university, some people prefer talking to someone over the phone whilst others don't. I'd recommend you try calling up your universities first and see how busy the lines are, phoning up is usually quicker. The teams are really friendly and are here to help you so don't worry, take your time and listen carefully as they will ask you some set questions about yourself and your qualifications.

Wishing you all the best,
Sarah

Reply 7

Roehampton Katie

Official Rep

Original post by capricut2375

Some universities in clearing have a live chat open as well as the clearing phone number on results day. Should I use their live chat or stick to the phone number? Live chat could be a lot easier.

Hello!

It's totally up to you and what you feel most comfortable with. Here at Roehampton, London we have advisers ready to help you on the phone, as well as live chat and whatsapp! The phone might be a little faster to get through.

You can check out what courses we have available here: https://www.roehampton.ac.uk/study/clearing/courses/

Wishing you the best of luck!

Katie - Roehampton