Help needed please! Student Finance no Tuition Fee

I'm hoping someone can help, I'm in full meltdown and can't think straight.
My daughter did 1 and half years at uni, she had a mental breakdown with panic attacks and unable to leave the house.
We have spent the last year working on her mental health and she is now medicated and awaiting ASD assessment.
She was advised by her uni she could defer for a year and come back.
She is feeling well enough to return but wanted to start a new course because she felt she had lost touch on her skills. She got a place on a new course and applied for student finance. This came through yesterday with £0 for tuition.
From my research it seems they will not loan the money for tuition for this course (or any) even though it's repayable.
I don't know what to do, I can't fink 9k.
Please help 🙏🏼

When you get student finance it’s for the length of your course plus a gift year which allows a student to change course at the end of the first year or fail a year. Unfortunately by dropping out after 18 months your daughter has used more than her gift year and so the first year of her course would have to be self financed. SFE would normally finance the remaining years after this. However, if you have documented evidence of her health problems SFE may consider them to be EC’s and reconsider their position. I advise you to gather as much evidence from the doctors treating your daughter, plus any written communication you have had with her past university and send it to SFE as part of an appeal.
The fact that you say the money is repayable in fact is not born out by the statistics. Given that repayments are based on a percentage of future earnings over and above a threshold, many never pay their loans back and the system is steadily going bankrupt.

Hi,
For undergraduate degrees, students are eligible for 4 years worth of tuition funding. As your daughter has used 1 and 1/2 of this, normally you would have to self fund the remaining amount.
I would highly recommend that you appeal the decision, and ring SFE and let them know of your daughter situation. I’m not sure if you’re already aware or not of DSA, but your daughter will probably be eligible for DSA. This is something that the wellbeing or disability team at your daughter’s university will be able to help with.
This links has some useful information regarding evidence needed for students who have taken time out of studies
https://www.gov.uk/apply-for-student-finance
I hope this helps!
Suzan - Student Ambassador

My apologies, I don't know how but I got the dates wrong. She had a breakdown in June 2023 but was able to finish the course. So she did the first year. She then tried to go back in September but couldn't cope. She didn't attend uni at any point in her second year and dropped out officially in October.
Does this change anything?