SFE Name change

It's been weeks since I notified student finance that my name has been legally changed. It has still not been updated and I am getting worried. It won't let me change the name on my bank details so the only way for me to get my money from SFE is for them to update my name.

Reply 1

Calum SLC

Official Rep

Hi Dave885,

What evidence did you send? Did you upload it through your online account or post it? When did you send it?

Thanks,
Calum

Reply 2

Dave885

I uploaded my deed poll and a cover letter online in mid-August, and on 23rd August I posted a change of circumstances form with my deed poll enclosed.

Reply 3

Angela SFE

Official Rep

Original post by Dave885

I uploaded my deed poll and a cover letter online in mid-August, and on 23rd August I posted a change of circumstances form with my deed poll enclosed.

Hi Dave, The current expected timescale for your evidence to be processed is 33 working days from the date received. Thanks, Angela

Reply 4

Dave885

Original post by Angela SFE

Hi Dave, The current expected timescale for your evidence to be processed is 33 working days from the date received. Thanks, Angela

That would be after I am due my first payment, and SFE do not have my correct bank details. Is there no way to get it done sooner?

Reply 5

Angela SFE

Official Rep

Original post by Dave885

That would be after I am due my first payment, and SFE do not have my correct bank details. Is there no way to get it done sooner?

Hi Dave, Apologies, the expected timescale is actually 17 working days. There is no fast track option available, all evidence is processed in date order received. For an expected processing date please call us so we can check the actual date the evidence was received. Our contact number is 0300 100 0607. Thanks, Angela

Reply 6

Dave885

Original post by Angela SFE

What happens on the day I'm supposed to get paid when my name on sfe doesn't match the name on my bank account? Will I still be able to get the money later when it's updated?