Student Finance sent back birth certificate, but no update?
5
SFE requested that I send my birth certificate for evidence (I'm British, but a dual citizen who doesn't have/use a British passport, so I couldn't go with that option), so I sent it (5+ weeks ago). They then sent it back (again some weeks ago), but my account hasn't updated at all, and is still saying that I need to send them my birth certificate. It says it can take 4-6 weeks to process so I'm not panicking or anything, just wondering if it should've updated? I'm hoping I don't need to re-send my birth certificate...
Reply 1
Hi there,
We are unable to access accounts and can only provide general information. Do you have any child dependents on your application?
Thanks. Drew
We are unable to access accounts and can only provide general information. Do you have any child dependents on your application?
Thanks. Drew
Reply 2
Ganl
OP
5
Original post
by Drew SLCHi there,
We are unable to access accounts and can only provide general information. Do you have any child dependents on your application?
Thanks. Drew
We are unable to access accounts and can only provide general information. Do you have any child dependents on your application?
Thanks. Drew
Hello, thanks for the reply!
No, I don't - as far as I'm aware, the only thing I needed to do was send my birth certificate.
Reply 3
HI there,
I would advise you to contact us so we can look into this for you. To access our live chat service select undergraduate and then ‘contact us’. From here you will be able to use our live chat service when it is available. Alternatively, you can contact us on 0300 100 0607 for further assistance. Our opening hours are stated on our ‘contact us’ page.
Thanks, Drew
I would advise you to contact us so we can look into this for you. To access our live chat service select undergraduate and then ‘contact us’. From here you will be able to use our live chat service when it is available. Alternatively, you can contact us on 0300 100 0607 for further assistance. Our opening hours are stated on our ‘contact us’ page.
Thanks, Drew
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