Loan amount and sfe

I need to find out where I’ve gone wrong as I had the full maintenance loan scheduled on my sfe account since July 24 and expected the first instalment,
23/09/24 of £3441.
I looked back on yesterday to see that I’m only now Receiving £5113 for the whole year which is greatly disappointing.
I took this quite badly to be honest as I postponed my resit on my module ,
And can’t find out now if this is why they have changed my loan .
I was totally let down and left quite shocked no one even rang to
Break this in a more humane manner .
Whilst I realise money is not everything not a lesson I need to learn neither
It’s horrible
I can’t quite get over it now especially thinking it’s my fault if I hadn’t postponed the resit it may have still been issued .all it was the postponement was a technical issue with my pc laptop .
Yes this is a genuine question have I failed to keep my full Liam which I love getting because I postponed my a344 module for next year ?
Is there an advisor who can help?.
Is sfe telling the truth ,when I phoned yesterday to say no ,
This loan will still come out on 23 re of September as in notification letter dated July (what sfe said on phone ),further saying I sent on the wrong maintenance loan form for 23/24 instead of 24/25.
Said I was instead means tested (I’m on pip .
I’ve sent in the form he told me to send in yesterday.,sfe said this will reinstate the full max loan ?will it ?
I wish it was true is it true ?.
Because on the new lower award it says it’s based on my years credit
Which now says 60.
If all this is true what does sfe mean by saying quickly get the new firm in and it will come out on 23 of the full amount ,
Can you get back
On here ?-
Is the advisor correct and telling the truth with this contradicting
Information of 69 credits