The Student Room Group

Student loans company issues

Is anyone else having issues getting their payments from SLC? I have had an award letter but they're saying SAAS and my Uni haven't sent them the award or enrollment information - both have verified and proven that they have!!!

I think the issue stems from my name change last year as SAAS and Uni have my new name but SLC have my old name, SLC said they can't change it and SAAS has to sent the info through, which they have done but SLC still say they haven't got anything.....

I'm going round in circles and getting nothing out of SLC! Last advisor said they couldn't help and "you'll just need to make a complaint"

Are they always this incompetent? Is anyone else having or had similar issues? How did you fix it/them??

Please tell me it gets better

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