I need help please

Yeah okay thank you.

Hi,
Nobody been replying to my threads. And I desperately need advice. I have a competency interview coming up for a Technical customer success executive, the employer said to focus on core competencies such as customer excellence, teamwork and time management and use examples with the star method what sort of questions can I anticipate or expect please? Has anyone been in a similar situation or experienced this before and has anyone got any resources to help please I desperately want this Job. I already passed my first step Interview now I need to pass the face to face. Please, Please, Please. I got literally 4 days to prepare as the Interview on Monday and I know I have short time thank you

no problemo
good luck for tmrw

Don't worry, I'm here to help!
Congratulations on passing the first step interview! For the face-to-face Technical Customer Success Executive interview, focusing on core competencies, here are:
*Anticipated Questions:*
*Customer Excellence:*
1. Describe a time when you exceeded customer expectations.
2. How do you handle difficult customer complaints?
3. Can you share an example of proactive customer support?
4. Tell me about a successful customer onboarding experience.
5. How do you ensure customer satisfaction in a technical context?
*Teamwork:*
1. Describe a team project you worked on and your contributions.
2. How do you handle conflicting opinions within a team?
3. Can you share an example of effective communication with colleagues?
4. Tell me about a time when you supported a teammate.
5. How do you prioritize team goals over individual objectives?
*Time Management:*
1. Describe your process for prioritizing tasks and managing deadlines.
2. How do you handle multiple customer requests simultaneously?
3. Can you share an example of efficient project management?
4. Tell me about a time when you adjusted to changing priorities.
5. How do you minimize distractions and stay focused?
*Additional Questions:*
1. What do you know about our company/industry?
2. How do you stay up-to-date with technical developments?
3. Can you explain [technical concept] in simple terms?
4. Describe your experience with [relevant software/tools].
5. Why do you want to work in Customer Success?
*STAR Method:*
When answering, use the Situation, Task, Action, Result (STAR) framework:
1. Situation: Set the context.
2. Task: Explain the task or challenge.
3. Action: Describe your actions and decisions.
4. Result: Share the outcome and what you learned.
*Resources:*
1. Glassdoor's Customer Success Interview Questions
2. Indeed's Customer Success Interview Questions
3. LinkedIn's Customer Success Interview Prep
4. Customer Success Interview Guide (PDF)
5. STAR Method Explanation (YouTube)
*Last-Minute Tips:*
1. Review the company's website, products, and services.
2. Practice answering behavioral questions using STAR.
3. Prepare examples from your experience.
4. Focus on demonstrating core competencies.
5. Dress professionally and arrive early.
You've got this! Stay confident, and show your passion for Customer Success.
Hope this helps

hi
i was going to send this yesterday
but i couldnt
hw did ur interview go? and hw do u feel bout it?

I give up I gave everything but I give up I’m not made for a role in IT it’s not for me.

Yo, I get that frustration, for real 😔. But giving up just means you're one step away from a breakthrough you haven’t seen yet. IT can be tough, and it’s totally okay to feel like it’s not clicking right now. Doesn't mean you’re not cut out for it though!
Sometimes we gotta fail a few times before stuff starts making sense. Maybe take a break, breathe, and come back to it later with fresh eyes. But also, if you really feel like it’s not your thing, that’s cool too—there’s no rule that says you gotta stick to one path. You’re way more than just one role or field. Take your time, find what feels right, and don’t be hard on yourself. You got this 💯!