Santander have blocked my account after SFE payment

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Reply 20

Original post

by elliefitz

I totally agree with everything you have said, I do not feel this has been handled in the correct way and I shall ensure to make another complaint after doing the CIFAS request to ensure it 100% is Barclays. If they handle it in the same way again, it will be being raised to the Financial Ombudsman Service.
I am unsure why I didn't go to the Financial Ombudsman Service straight away after the first complaint response, it would have been a lot easier!

It's not clear whether what you had first time round was a final response from Barclays. A final response should have an explicit statement that you could go to the Financial Ombudsman Service if you were not happy, and I believe there's then a time limit that applies -- if you leave it too long, you then can't go to the FOS.

It's unbelievable that you had to make so many visits to a branch. If you have the dates of when you did that you should include them in your complaint.

My sister in law is a management position within Barclays (the company not a branch) and she agreed that I should be complaining again and their response is unacceptable. She has been very apologetic, but obviously it is not her fault in the slightest. I am glad of her advice and everyone else's here.

I would just caution that you should avoid reference to your sister-in-law when you make your complaint just in case the bank somehow link her to your case. It shouldn't matter, but it's best not to pull her into it.

Reply 21

Cheater84

Original post

by elliefitz

Hello,
So I went to check my bank account this morning as it said SFE has been paid and I have been without both money and food for a few days now. When I tried to login, it says access is blocked due to suspicious activity and when I called them they said that it's because of a large credit being applied by SFE. I said surely they can see where it's from and can check with SFE themselves? I have spent an hour stressed out on the phone to them and got nowhere. They said I need to upload proof of SFE and a load of other proof, I asked how long it will take and they said atleast 48 hours. WHAT DO I DO? I HAVE NOTHING. I even told them this and their answer pretty much was 'you'll have to wait nothing we can do'. I have a hospital appointment tomorrow back where I am from and the train is over £100. I need to attend this as I have waited YEARS on a waiting list for this appointment and I have no access to any money at all and I HAVE NO FOOD. I can't cope right now. Before anyone says "Can't your relatives send you money or you use another bank account" No, they can't. My WHOLE account is blocked so I can't receive or use or anything. I have no friends here so it's not like I could just borrow cash. I am 9 hours away from home and I need that train tomorrow for the hospital. I do NOT have any other bank accounts and have no options at all right now. Can someone please give me some advice on what to do or inform me if this has happened to anyone else?

Hello! I'm in the same situation now. Cifas marker,all my accounts closed. SFE goes in my Santander account. They blocked the payment and ask me proof of funds. I send to them today. How long it tooks to revice your money?