The Student Room Group

Santander have blocked my account after SFE payment

Scroll to see replies

Original post by elliefitz

I totally agree with everything you have said, I do not feel this has been handled in the correct way and I shall ensure to make another complaint after doing the CIFAS request to ensure it 100% is Barclays. If they handle it in the same way again, it will be being raised to the Financial Ombudsman Service.
I am unsure why I didn't go to the Financial Ombudsman Service straight away after the first complaint response, it would have been a lot easier!


It's not clear whether what you had first time round was a final response from Barclays. A final response should have an explicit statement that you could go to the Financial Ombudsman Service if you were not happy, and I believe there's then a time limit that applies -- if you leave it too long, you then can't go to the FOS.

It's unbelievable that you had to make so many visits to a branch. If you have the dates of when you did that you should include them in your complaint.

My sister in law is a management position within Barclays (the company not a branch) and she agreed that I should be complaining again and their response is unacceptable. She has been very apologetic, but obviously it is not her fault in the slightest. I am glad of her advice and everyone else's here.


I would just caution that you should avoid reference to your sister-in-law when you make your complaint just in case the bank somehow link her to your case. It shouldn't matter, but it's best not to pull her into it.

Quick Reply