I know they're meant to be prestigious, but from personal experience I've discovered that two universities in the group don't have full disabled access (especially if you need a car because of your disability) and don't even invest in a VLE (Virtual Learning Environment). A VLE lets you access the university network from home - it shows exactly what you'd see on a computer at your university campus and saving documents is easier. You can edit and save just as you would sitting at a university campus computer. A number of non-Russell Group universities have VLEs.
By contrast, two Russell Group universities have a ridiculously clunky "access your local drive from home" system, where you have to download and upload files - so every time you want to make changes, you have to download it from your drive (G drive, M drive, Q drive - some sort of drive with a letter etc., depending on your university), edit it, then upload it again and delete the old file.
Both universities also use the cheapest, clunkiest e-mail system - Outlook (the online version). Years ago, I changed from that because of how horrible it was on computers that aren't mega fast.
Both universities also seem very disorganised, leaving things to the last minute. Now sure, lots of universities are like that, but with the problems detailed herein, what's so special about Russell Group universities?
I know there are some awful non-Russell Group universities such as Edge Hill University and Bolton University, but have the Russell Group universities rested on their laurels for too long and they're actually now poor quality compared to universities that provide a supportive environment? Have they just been riding on their reputation instead of actually improving the student experience?