I need advice on what to do please

I was asked to provide evidence from 2003. ; ( which is extremely difficult to get as more companies and bank only keep information for a few years) . I told the agent that I can’t provide some of the documents for some of the date requested.
He suggested a Home Check which I agreed to ; few minutes later got an email from Student Finance saying my application is not successful then I called back then I was told that Home Check doesn’t confirm physical residency and I was like WHAT !! What more can confirm physically residency if not an home office check.

Hi Claire,
I called student finance this morning and the lovely lady i spoke to couldn’t help me as she just told me that I need to provide documents and that’s the only information left by the evidence assessor. If you can’t provide documents :what checks can student finance do to help Pls

All these headaches from student finance is causing me unnecessary anxiety and stress

Hi there,
Have you contacted the Home Office directly about this - they should be able to send you a letter confirming the full history of your status going back to 2003.
It may be worth asking them if they're able to send you something like this.
Thanks, Graeme

Hello,
I have requested a home office basis check which I have to wait 30 days so I am a bit anxious that I will not be able to enroll this September.