Undergraduate box greyed out

Hello,

I hope you are doing well. I wanted to apply for student finance online but for some reason the undergraduate box is greyed out. Why would this be the case please?

Reply 1

Ross SLC

Official Rep

Original post by LavenderJo

Hello,
I hope you are doing well. I wanted to apply for student finance online but for some reason the undergraduate box is greyed out. Why would this be the case please?

Hi there,

What device is it you're using?

Thanks,
Ross

Reply 2

LavenderJo

Hello Ross,

I have tried on apple devices and android. I have had this issue for years and it does not make any sense.

Additionally, please tell me specifically what a solicitor needs to state in a separation letter (marital status).

Thank you,

Jo

(edited 7 months ago)

Reply 3

Drew SLC

Official Rep

Hi there,

Are you a UK national? Is his your 1st time applying for funding?

Thanks, Drew

Reply 4

LavenderJo

I am a UK national. My situation has been complex. I applied for Undergraduate funding back in 2016 but was told
We have considered your application and based on the information provided, you are not eligible to receive student finance because you do not meet the below criteria:

•

Have been ordinarily and lawfully resident in the UK and Islands throughout the 3 year period preceding the first day of the first academic year of your course;

This was incorrect as at the time I had discretionary leave to remain and awaiting my settlement. Additionally, I had been in the UK for over 3 years prior first day of academic year. I was unable to continue due to chronic illness.
The second time I applied was for an Adult Learner Loan in 2019. This was approved. However, I had to do this application via paper.

Thank you.

Jo

Reply 5

Drew SLC

Official Rep

Hi Jo,

I would advise you to contact us so we can look into this for you. To access our live chat service select undergraduate and then ‘contact us’. From here you will be able to use our live chat service when it is available. Alternatively, you can contact us on 0300 100 0607 for further assistance. Our opening hours are stated on our ‘contact us’ page.

Thanks, Drew

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