I've been emailing the A-level resit center for several months, as has my mother, requesting a refund. However, I've received no response or confirmation from them. I have a receipt from the center for the 2 A-level resits and reference, totaling £850 and I paid via debit card.
Originally, I asked for a refund in early 2024 but, due to delays, I requested that the money be held for my 2025 applications instead. However, I've now decided to go to university this year and won’t be sitting the exams, so I’m requesting the refund again.
Despite my repeated attempts, they aren’t responding, and I'm unsure what to do next. What steps should I take to get my refund, given that they haven’t contacted me or provided any updates?