Disney plus stil charges

Jamesx199612

Hi guys Disney Plus still keeps taking money away from my account even though I cancelled it. Is there any way of stopping this?

I cant afford to have money taken out of my bank when I don't need Disney plus.

Reply 1

Surnia

Who did you cancel it with, Disney or your bank?

Reply 2

Jamesx199612

Original post

by Surnia

Who did you cancel it with, Disney or your bank?

Cancelled it by doing it on subscriptions on my iPhone and cancelled it from there.

Reply 3

Surnia

Contact your bank and see about cancelling the payment, plus if any refund is possible.

Reply 4

martin7

Original post

by Jamesx199612

Cancelled it by doing it on subscriptions on my iPhone and cancelled it from there.

From https://www.disneyplus.com/en-gb :

Is there any commitment when signing up for Disney+?

There are no commitments and you can cancel at any time, effective at the end of your current payment period. Just follow the below 5 easy steps:

Go to www.disneyplus.com and log in

Select your Profile

Select Account

Select Cancel Subscription

Select Complete Cancellation to confirm

For more information click here.

So, did you follow that process? (There's nothing that says that you can cancel via "subscriptions on [your] iPhone.) If you don't cancel through the right process, it's perfectly reasonable for the charges to continue.

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