how to fix this problem on a laptop?

i need help i had headphones plugged into the laptop i am using now it is the college's
and my sister took it and threw it on the floor and the headphones plug in part detached now i cant plug headphones in
i was able to use the speaker setting and it worked on the laptop and i was able to watch things with volume
this morning i was using it and my sister kept hitting my computer and kicking it
my volume button is not working or i can put it up or down
it looks like this:

pls help me fix this
i dont know if i will have to go the college IT staff cause i will have to wait after next week and i cant wait that long
idk if it has happened cause my sister keeps hitting it on the floor and damaging the laptop

(edited 1 month ago)

Reply 1

StriderHort

It's physically broken, you'll need the IT staff. Getting a broken headphone jack out without specialist tools is near impossible.

Reply 2

luvsunsets

Original post by StriderHort

It's physically broken, you'll need the IT staff. Getting a broken headphone jack out without specialist tools is near impossible.

but do you know if they will able to fix it using the device manager?
cause i need it back afterwards

Reply 3

StriderHort

Original post by luvsunsets

but do you know if they will able to fix it using the device manager?
cause i need it back afterwards

I doubt it, 'device manager' can't fix physical damage.

Reply 4

luvsunsets

Original post by StriderHort

I doubt it, 'device manager' can't fix physical damage.

idk how they would fix it

Reply 5

Caconym

Hitting or throwing a laptop is rarely good for a laptop.

It is likely to be physically broken as it was physically hit. Mostly these are not repairable. Well they are, but the IT department is unlikely to try that and will just say it’s broken.

Depending on what access they have given you, you can try a few things yourself.

In settings under audio there is normally an option to run diagnostics. Some IT departments turn this option off (I can’t say exactly where it is in settings as I’m not at home today). Run the diagnostics if it lets you do that. It may advise some things you can do, but may also say that it cannot find a device. If the second then it’s physically broken.

Reply 6

luvsunsets

Original post by Caconym

Hitting or throwing a laptop is rarely good for a laptop.
It is likely to be physically broken as it was physically hit. Mostly these are not repairable. Well they are, but the IT department is unlikely to try that and will just say it’s broken.
Depending on what access they have given you, you can try a few things yourself.
In settings under audio there is normally an option to run diagnostics. Some IT departments turn this option off (I can’t say exactly where it is in settings as I’m not at home today). Run the diagnostics if it lets you do that. It may advise some things you can do, but may also say that it cannot find a device. If the second then it’s physically broken.

i tried to do the diagnostics but it says an error when i try it or when it is being downloaded
some things on this laptop is controlled by them

Reply 7

StriderHort

Original post by luvsunsets

i tried to do the diagnostics but it says an error when i try it or when it is being downloaded
some things on this laptop is controlled by them

Its BROKEN. Diagnostics/updates won't fix this.

Reply 8

hchy-guy

You could use a pair of USB Headphones or speakers if you have some temporarily that use USB not Audio Jack

Reply 9

luvsunsets

Original post by hchy-guy

You could use a pair of USB Headphones or speakers if you have some temporarily that use USB not Audio Jack

i can't use headphones as when my laptop was thrown on the floor with headphones plugged in without warning
it snapped the headphone plug in part and i cannot put any headphones in anymore
i can't change the volume or switch the type