Call - wait times

Aimzar

Hi,

I've been on hold music for 35 mins since calling SFE. What are the current waiting times?

Thanks

Reply 1

Graeme SFE

Official Rep

Original post by Aimzar

Hi,
I've been on hold music for 35 mins since calling SFE. What are the current waiting times?
Thanks

Hi there,

It depends on the time of the day, but were you able to get through okay yesterday?

Thanks, Graeme

Reply 2

Aimzar

Thanks for the response. I did eventually after about 50 mins.

Reply 3

Calum SLC

Official Rep

Hi Aimzar,

I'm glad to hear you got through, is there anything else we can help with?

Thanks,
Calum

Reply 4

Aimzar

Original post by Calum SLC

Hi Aimzar,
I'm glad to hear you got through, is there anything else we can help with?
Thanks,
Calum

Hi Calum,

There is actually. I was expecting an update yesterday as was told the supporting evidence would be reviewed by then but haven't heard anything. Is it possible to get a call from yourselves or do I need to call again and be in the queue?

Thanks

Reply 5

Drew SLC

Official Rep

Hi there,

We are unable to call you. When you log into your online account can you see a processing date? Is this for a 2024/25 application?

Thanks, Drew

Reply 6

Aimzar

No, it just says ineligible but it has said that for ages. It's retrospective as well 2023/24 and 2024/25. Additional evidence was requested which was submitted end Oct and was told on the phone the other day it hasnt been processed but would be processed by 25 Nov.

Reply 7

Aimzar

Original post by Aimzar

The supporting evidence says 'Received'

Reply 8

Drew SLC

Official Rep

Hi there,

We are unable to access accounts and can only provide general information. If you want to find out your processing date you would need to contact us. To access our live chat service select undergraduate and then ‘contact us’. From here you will be able to use our live chat service when it is available. Alternatively, you can contact us on 0300 100 0607 for further assistance. Our opening hours are stated on our ‘contact us’ page.

Thanks, Drew