Unit 14 IT Service Delivery

Part A how did everyone find it and do u have any tips for Part B

What is the scenario?

this is the task brief of the part A paper for the exam in january 2025: Quik Cuisine is a food delivery service in Crewe. Customers order food from a variety of restaurants and the food is delivered to the customer by Quik Cuisine. The company employs 36 staff. Some of the staff work part-time. Each restaurant employs its own staff to cook the food. Customers complete an order for food on the Quik Cuisine website. The website shows the menus for the various restaurants. Food deliveries take place between 11.00 am and 10.00 pm each day. The food order is sent to the relevant restaurant for preparation once the customer has completed online payment. The Quik Cuisine driver allocated to deliver the food is notified once the food is ready to be delivered. Quik Cuisine has an administrative building consisting of offices. The office manager supervises the administrative staff and the marketing staff. IT support is provided by an external contractor. The company IT systems are old and outdated. They need to be updated or new equipment purchased so that the company has an efficient IT system to store and manage its information and data requirements. Quik Cuisine is not a real company but is meant to be representative of the type of delivering services, and marketing and sales company you might want to investigate as part of your research

this is the task brief of the part A paper for the exam in january 2025: Quik Cuisine is a food delivery service in Crewe. Customers order food from a variety of restaurants and the food is delivered to the customer by Quik Cuisine. The company employs 36 staff. Some of the staff work part-time. Each restaurant employs its own staff to cook the food. Customers complete an order for food on the Quik Cuisine website. The website shows the menus for the various restaurants. Food deliveries take place between 11.00 am and 10.00 pm each day. The food order is sent to the relevant restaurant for preparation once the customer has completed online payment. The Quik Cuisine driver allocated to deliver the food is notified once the food is ready to be delivered. Quik Cuisine has an administrative building consisting of offices. The office manager supervises the administrative staff and the marketing staff. IT support is provided by an external contractor. The company IT systems are old and outdated. They need to be updated or new equipment purchased so that the company has an efficient IT system to store and manage its information and data requirements. Quik Cuisine is not a real company but is meant to be representative of the type of delivering services, and marketing and sales company you might want to investigate as part of your research

do you know if this scenario will be the same for everyone sitting the exam in different parts of the UK?

What is part A about I’m yet to do the exam and am starting the prep

I have roughly included these points in Part A; let me know if anything is incorrect.
1)(hard)Desktops & Laptops (Administrative & Marketing Staff), Priority – HIGH: Processor: Intel Core i5 (or higher) or AMD Ryzen 5 (or higher), Operating System: Windows 10 Pro, Ports: USB 3.0/3.1, HDMI, Ethernet, server, Backup Servers.
Mobile Devices, Priority - HIGH: Processor: Octa-core processor (e.g. Apple A13 Bionic) for smooth performance during multitasking and GPS navigation. Operating System: iOS 14. GPS Devices, Priority: Wireless Access Points, Priority - HIGH:
(Soft) Website & E-commerce Platform, Priority: Mobile App Development, Priority -HIGH:
Order Management Software, Priority – HIGH: Database: MySQL or PostgreSQL for storing order data, restaurant menus, and customer details
Customer Relationship Management (CRM) Software, Priority – HIGH: Platform: Salesforce, HubSpot, or Zoho CRM, Database: MySQL or cloud-based storage for customer data. Customer segmentation based on order frequency, preferences, and location, Automated marketing tools (email campaigns, promotions), Customer feedback management (survey collection, reviews), Integration with mobile app and order management system, Reporting features (customer lifetime value, churn rates)
Staff Rota Management System, Priority – HIGH: A software system that allows employees to view and manage their schedules from mobile devices. The system should enable office managers to allocate shifts, track hours worked, and notify employees of schedule changes in real time.
Accounting and Finance Software, Priority -HIGH: helps track payments from customers, monitor expenses, handle payroll for staff, generate financial reports. supports tax filing, provides analysis to help with business decisions.
Inventory Management Software, Priority -MEDIUM: inventory management software helps keep track of food and packaging stock levels. ensures that both Quik Cuisine and the restaurants they partner with have enough supplies to fulfil customer orders without running out.
Job Dispatch Software Priority -HIGH: software is crucial for managing the delivery process. It assigns jobs to drivers, optimizes their delivery routes using GPS, and gives real-time updates on the status of each delivery. It helps ensure timely deliveries and improves efficiency for both drivers and customers.
Antivirus software
Delivery Tracking Data, Priority – HIGH: GPS tracking data.
(IT Legislation) Data Protection Act (DPA) & GDPR, Priority – HIGH: Quik Cuisine collects and stores personal customer data, it must comply with the General Data Protection Regulation (GDPR) in the UK and EU. This includes obtaining consent for data collection, ensuring secure storage, and allowing customers to access or delete their data if requested.
Electronic Payments Regulations, Priority – HIGH:
Consumer Protection Legislation, Priority – HIGH: The company must ensure that customer rights are protected under consumer protection laws, including clear refund policies, accurate advertising, and fair treatment during disputes.

Why did you only include activity 1 things in part A?

😨damn, now what should I do in part b

Why did you only include activity 1 things in part A?

Does anyone know how the Part B exam will be conducted? Will it be held in a single day or spread over 2-3 days? Cause I got my 2 different exam timetable and now I am confuse for unit 14.