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TSR crashing

Problem Summary
TSR crashing

Problem Details
When I’m on react, it looks like TSR can sometimes crash and the thread is randomly refreshed as result.

Device
Mobile

Browser
Safari

Link


Additional Information
I cannot provide a screenshot to prove this and other users have experienced the same issue on LPTPHWs.

Reply 1

Original post
by Talkative Toad
Problem Summary
TSR crashing
Problem Details
When I’m on react, it looks like TSR can sometimes crash and the thread is randomly refreshed as result.
Device
Mobile
Browser
Safari
Link

Additional Information
I cannot provide a screenshot to prove this and other users have experienced the same issue on LPTPHWs.

Hi, thanks for letting us know. That sounds a bit odd ☹️ Has this just started happening recently? When you say crashes, do you see an error message or does the page just reload?

Reply 2

Original post
by PurpleAndGreen
Hi, thanks for letting us know. That sounds a bit odd ☹️ Has this just started happening recently? When you say crashes, do you see an error message or does the page just reload?

The page reloads

Reply 3

Original post
by Talkative Toad
The page reloads

Hi. I just wanted to follow up on this. Are you still seeing this issue? I haven't been able to reproduce it but if its still happening I can try digging into our logging. Thanks 🙂

Reply 4

Original post
by PurpleAndGreen
Hi. I just wanted to follow up on this. Are you still seeing this issue? I haven't been able to reproduce it but if its still happening I can try digging into our logging. Thanks 🙂

I haven’t been using react that much recently so I don’t know, sorry.

Reply 5

Original post
by Talkative Toad
I haven’t been using react that much recently so I don’t know, sorry.


That's ok, thanks for replying 😊 I'll check our logs anyway then

Reply 6

I’ve received the issue tonight

Reply 7

Original post
by Talkative Toad
I’ve received the issue tonight

Ok, thanks for letting me know. We've still had no luck replicating it but I'll see if the dev team have any ideas how to track it down.
Does the crash happen when you do something specific like click a button or open the notifications menu or is it just when you first go to a thread?

Reply 8

Original post
by PurpleAndGreen
Ok, thanks for letting me know. We've still had no luck replicating it but I'll see if the dev team have any ideas how to track it down.
Does the crash happen when you do something specific like click a button or open the notifications menu or is it just when you first go to a thread?


Can’t remember, I just think that it happens randomly but I can’t check this.

Reply 9

Original post
by Talkative Toad
Can’t remember, I just think that it happens randomly but I can’t check this.

Thank you. I spoke with someone in the dev team and they think it could be something behind the scenes intermittently failing to load properly so we will try and track it down.

Reply 10

Original post
by PurpleAndGreen
Thank you. I spoke with someone in the dev team and they think it could be something behind the scenes intermittently failing to load properly so we will try and track it down.

Thank you

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