Maintenance loan help pls

I can't get my answers when I call Student finance 😭
My application is in progress, but for some reason showing the highest maintenance amount I could get over 7k (they have provided the numbers online for me) I am aiming for the highest but the highest outside of London is over 10k and I meet the criteria I have checked on gov calculator and there are no deductions for me. I have spoken to gazillion team members of student finance as don't want my application be delayed any longer but they helpless and don't even know what I am talking about the last guy I spoke to he agreed to what I said and he said according to all the info I have provided I should be entitled to the 10k and he is not sure why it's quoting me the 7k as highest maintenance loan all he can do he can put a note he said. Anyone else had this ?? Will that change when my application has been assest ?? I just don't get why they would give me the number if it's incorrect??? Really stressed me out!! Help pls

If the 7k number is from the maintenence loan calculator on the site it's really not accurate. I was quoted way less than what I actually got, so I'd say probably wait until your application has been fully processed and then inquire further if the number still isn't right.