Original post
by Jedi BB-8
Thanks for the questions and info.
During my undergrad, I’ve noticed some admins behaved in ways I’d describe unprofessional and twisted towards students, graduates, and even towards some academic staff. If they weren’t invested in me having a good quality student experience or support my employability, why would I care about their job security? It also felt like they had too much time on their hands. That said, I’m a fair person and I believe everyone who is willing and able to work should have opportunities to do so. But if someone’s approach to work is at odds with the values of the HE sector and their main actors (researchers, teachers, students), perhaps another field would be a better fit for them.
Of course work culture plays a role and there’re many support staff who are incredibly competent and good people. However, some academics argue that universities have become overstaffed with admins, which makes a careful reassessment necessary. My undergrad university went the other way around, first simplified some degree programme composition and assessments (they did so to my degree, in my view weakening its value), before restructuring governance and reducing admin roles, saying they had concerns about inefficiency (some admins worked more than others) and financial sustainability.
Many academics are also frustrated with the endless admin work in universities, feeling it takes away from research, supervision, and deep thinking. I recall a paper from a well-known scientist from a prestigious university saying that academics should push back against unnecessary bureaucratic requests to prevent them from expending further.
At the end of the day, if I’m paying off a student loan (and some more) worth hundreds of pounds on a monthly basis for two-three decades making it difficult for me to save for a house etc., I strongly prefer that my investment goes towards an education that benefits me, one that enhances my skillset and competitiveness in the job market, fosters a positive student-staff relationship, and supports staff (both academic and admin) who genuinely have my best interest at heart. In the current climate, I feel like when I was an undergraduate, I was considered more of a financial necessity in the university’s financial model, than anything else.