Cambridge Reference Letters Issue

Hi everyone,
So, recently I received an offer from Cambridge (MPhil). One of the conditions requires my referees to resubmit their recommendation letters using institutional email addresses.
The problem is that my previous university's email services for the teaching staff are down and may not be restored in the near future. During my application, my referees used their personal email accounts and explained the situation, as instructed in Cambridge’s guidelines.

It gets worse, to complicate matters, one referee has left the university, and the other might be leaving soon, meaning they may not regain access even if services are restored.

Has anyone faced a similar situation or have advice on how to navigate this?

Hi everyone,
So, recently I received an offer from Cambridge (MPhil). One of the conditions requires my referees to resubmit their recommendation letters using institutional email addresses.
The problem is that my previous university's email services for the teaching staff are down and may not be restored in the near future. During my application, my referees used their personal email accounts and explained the situation, as instructed in Cambridge’s guidelines.
It gets worse, to complicate matters, one referee has left the university, and the other might be leaving soon, meaning they may not regain access even if services are restored.
Has anyone faced a similar situation or have advice on how to navigate this?

Hi everyone,
So, recently I received an offer from Cambridge (MPhil). One of the conditions requires my referees to resubmit their recommendation letters using institutional email addresses.
The problem is that my previous university's email services for the teaching staff are down and may not be restored in the near future. During my application, my referees used their personal email accounts and explained the situation, as instructed in Cambridge’s guidelines.
It gets worse, to complicate matters, one referee has left the university, and the other might be leaving soon, meaning they may not regain access even if services are restored.
Has anyone faced a similar situation or have advice on how to navigate this?

Hello, I find myself in a similar position for one of my referees, did the university give you an alternative solution ?

The options will be - an email address from the same person, but at a different academic institution will be fine, or choose another referee.
The point of a reference is that someone is putting their professional reputation up against the statement they are giving about an individual's capability. The pragmatic test of whether someone has a professional reputation is an academic email address. But the institution doesn't matter, neither does the individual really.