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999/101 comms officer assessment day/interview

how your assessment day and interview will go for 999/101 comms officer London.

You will be a in a group, first activity is unmarked, more of an ice breaker to get to know each other and how well you can memorise facts your partner has told you about themselves.
Second is an online simulation where you basically pretend like you’re a call centre agent with a fake system on screen. For practice You will listen to some random calls between a call centre agent and a customer (not emergency calls). This is where you can practice navigating through the system and will give you an idea of how the calls will go.
Once you start the actual assessment you will only hear the customers voice and You will then have to select correct options on the system regarding the call and what the customer is saying. (eg: what the reason for the call is, what action needs to be taken) .
At the end you write up a summary of the call which you are measured on for speed and accuracy (you just copy the call summary that is pre written for you ) from what I remember you have about 40 minutes in total to complete the 3 call simulations (similar to the practice ones) so you dont need to rush (expect the typing Part) . As soon as you press the button to end the call i think that’s when the timer starts for typing test of the call summary which will be pre written and you just copy word for word so be quick as you may run out of time before finishing all the words.
It’s quite easy and you probably won’t need the whole 40 minutes.
Once everyone is done you will be told who passed and who didn’t. ( not sure if u can re take if you don’t pass).
You will then wait to be interviewed. There are 2 people in the interview and they take turns to write notes and ask questions. I think you are asked 5 questions in total.
One of the questions I remember is why have you applied or why do you want to work in this role. I don’t really remember the rest but it was basically them asking you a time when you have done certain things and provide specific examples and the outcome of those situations. Although the interview is based on the values,
also practice on how you will answer the questions and think of specific scenarios you can say for example a time where you worked collaboratively or a time where you took on feedback and how this went or a time you’ve had to deal with a distressing situation and how you managed it. The online assessment is quite easy so the interview is the main part to practice for.

Thats as much detail as I can remember. Hope this helps :smile:

Also there is parking available opposite the building where you will do the assessment and also on nearby roads which would be around £8-10 for 4-5 hours.