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Plz help :/

Hey guys, I hope you’re all well. I had quite a sticky situation. So, at work since I work in sales I was told I need to learn to work out better deals for customers. As a student I’ve been determined to fix this. So, today I did well but got one thing wrong. One of the directors said that I would get punched in the face if I don’t get my act together as I should know this. But, since I study and only work part time I do either forget certain offers or they constantly get changed and since I’m not there I have to learn from scratch. I know what you’re probably thinking leave… I can’t since I’m also doing my pre-reg there and can’t go anywhere else. I just feel so stupid that my brain can’t comprehend certain offers. I don’t know what to do. Also, I was told I ask dumb questions and need to stop doing that again I understand there point but since I’m not there all the time and focus on studying I do forget. Although I write things down there always seemed to be a better offer and I get told of quite a bit. Please can someone just give me some advice.

Reply 1

DataVenia

Volunteer Team, Clearing and Applications Advisor

Original post by Anonymous

Is a very odd sales job that you get threatened with being "punched in the face" if you don't offer the customer the best deal. Obviously the best deal for the customer is the worst deal for the company. That's why the deals are so complicated and are constantly changing - so that the customer end up with a deal which is worse for them without realising.

How do you work out the best deal? Using a calculator? Pen and paper? A spreadsheet? An app?

You say both, "I write things down", and that you "forget certain offers". If you write them down, why do you need to remember them at all? When a customer asks about the available deals, do you not have access to wherever you've written them down? If not, what's the point of writing them down in the first place?