SFE issue with national insurance number
I filled out my student finance application a few weeks ago and my payments have been approved and I got the letter in the post confirming it. But on my application online it says that I have an action to complete which is to enter my national insurance number, which I already did in the initial application form, but when I tried to enter it again it says that it already has it stored in the system so it can't be mine. I think the reason it already has it is because I already inputted it in my initial application but it still says I need to enter it again. It says that if it is my national insurance number and I've never applied to sfe before then I need to give them evidence but it's not very clear how to do that. I assume I need to post my national insurance letter to them but do I need to let them know I've done this or will they be expecting it? Is there an email I can contact to tell them to be expecting my evidence in the post?
Reply 1
Hi there, if you provided your national insurance number (Nino) on the application we will most likely have his on the application. However, for confirmation, I would advise to contact us either over the phone (0300 100 0607) or via live chat.
To access our live chat service from your online account, select 'undergraduate' and then ‘contact us’. From here you will be able to use our live chat service when it is available. Our opening hours are stated on our ‘contact us’ page. We can check if any further actions are required and if so how to submit any required evidences needed. Thanks, Stephen.
To access our live chat service from your online account, select 'undergraduate' and then ‘contact us’. From here you will be able to use our live chat service when it is available. Our opening hours are stated on our ‘contact us’ page. We can check if any further actions are required and if so how to submit any required evidences needed. Thanks, Stephen.
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