Compliance Caseworker Manager (410R)

Day to day stuff includes 1-2-1 meetings (I manage 10 caseworkers across 3 tax heads), dealing with poor performance and/or performance, lots of case authorisations/checks, complaints, loads of meetings, lots of ad hoc unexpected stuff
Been in the role around 2 years

Thanks for your reply. Do you enjoy the role? Are there some parts of the role you find boring or you would rather not do? Also, did you have HMRC Casework experience before starting the job and if you didn't, how were you able to understand the technical parts of the role?

I’m currently doing the role if anyone has any questions that weren’t covered in the webinars

I was an HO caseworker for 4 years previously which has helped massively
If you didn’t have experience you’d have to learn some of the tax stuff but I’m only talking from my experience as I’m not sure where all the posts are
It’s very fast paced, never boring but it can be stressful at times. It helps if you can talk to people and build relationships quickly as a good team is worth its weight in gold and makes your job much easier

Is the role hybrid, onsite or remote?

Anyone done the pre recorded interview yet any tips you can share please or hints that would help, very nervous about this, planning on doing it tomorrow or the day after? Thanks

Day to day stuff includes 1-2-1 meetings (I manage 10 caseworkers across 3 tax heads), dealing with poor performance and/or performance, lots of case authorisations/checks, complaints, loads of meetings, lots of ad hoc unexpected stuff
Been in the role around 2 years

Hiya, what are the office hours? At the webinar they said is 7am-8pm. Is that correct?

Has anyone done the interview yet that can share the questions asked?

Hiya, what are the office hours? At the webinar they said is 7am-8pm. Is that correct?

Yes. It’s flexi within those hours

I’ve just done my interview. All I can say is use the 3 mins prep time given and ensure your examples are as broadly covered by the criteria possible.

I’ve just done my interview. All I can say is use the 3 mins prep time given and ensure your examples are as broadly covered by the criteria possible.

Were they tricky behavioural questions or standard type of questions

What was the non- assessed question like? . I mean the opening question and was the leadership behavior asked first before the communication ?