Student loan repeat year help

Hi Georgie,
We are unable to access online accounts on the student room. When you log into your online account and look at all your applications does it show that you repeated a year? Did you have any other previous study before you started this course?
Thanks, Drew

Hi Georgie03,
This doesn't sound like it is in relation to previous study directly.
Students receive the usual package of support available to undergraduates in their first 4 years of study. This is subject to normal previous study rules. ‘4’ should be used as the ordinary duration of a new Medicine/Dentistry course in the previous study calculation.
This is because standard entitlement is not applied to any years of the course where the student is eligible to apply for an NHS bursary.
In the 5th year and any subsequent years of their course students are entitled to an income-assessed NHS bursary and, therefore, we award them the reduced rate of maintenance loan only. To clarify if this is in relation to this, you would need to call or start a live chat so that this can be looked into.
https://logon.slc.co.uk
0300 100 0607
Thanks, Clare

Hi Clare,
I am not eligible for NHS bursary next year as this is only available in Stage 5. I am going into Year 5 of my course, but Stage 4 (due to the repeat year). Therefore I am under the impression I should be receiving standard entitlement, not reduced rate of maintainable loan.
Please could you advise me how to be connected to an advisor on the phone because I have called the number but can only seem to get through to automated systems, with no option to speak to a person, and I am really starting to panic.